Account Manager- Client Success

Experian Asia Pacific; North Sydney; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Novated Leasing

Bonus & commission plan

Experian shares discount

Hybrid work

Volunteer time off

Parental leave 17 weeks

Job summary

Experian Asia Pacific is seeking an Account Manager to own post-sale relationships across a growing client portfolio in Australia. You will partner with clients to unlock measurable outcomes using Experian's solutions, focusing on retention and growth.

The role requires strong relationship skills, ability to spot upsell opportunities, and collaboration with Sales, Product, Delivery and Data Ops. Hybrid work in Sydney area with a supportive, high-performing Client Success team.

Qualifications

• Strong client relationship management skills.
• Ability to identify growth opportunities.
• Experience collaborating with Sales, Product, Delivery and Data teams.
• Excellent communication and presentation skills.
• Comfortable working in cross-functional teams.

Responsibilities

• Manage and strengthen client relationships to drive retention and renewal outcomes.
• Generate new sales opportunities through proactive outbound engagement and timely inbound follow-up via calls and emails.
• Deeply understand customer needs to ensure solutions align with client objectives.
• Collaborate with Solutioning, Product, Delivery and Data teams for effective solution design.
• Research accounts, map stakeholders, and build relationships at multiple levels.
• Partner with Sales Directors to build pipeline and identify upsell opportunities.
• Escalate client issues early to ensure fast resolution.
• Respond promptly to internal and external queries to support a great client experience.

Skills

Relationship building

Time management

Commercial mindset

Attention to detail

Clear communication

Influencing

Results driven

Proactive approach

Tools

Excel

PowerPoint

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

As an Account Manager, you'll be at the centre of driving client success, retention, and growth across your portfolio.

You'll take full ownership of the post‑sale relationship, partnering with clients to ensure they unlock real, measurable outcomes through Experian's solutions. You think commercially, sell solutions with confidence, and Experience digging into prospects' pain points and validating the issues they're facing with senior partners will set you up to succeed. Every day, you'll look ahead—spotting new growth opportunities, showcasing Experian's value in compelling ways, and building a pipeline. You'll work with the Business Development team to progress high‑quality opportunities and keep momentum high across your accounts.

What You'll Bring To Experian

• Exceptional relationship‑building skills, helping you connect with clients quickly and collaborate with Sales, Product, Delivery and Data Ops.
• Sharp time‑management and prioritisation, juggling proactive engagement, renewals and issue resolution with confidence.
• Commercial instincts that cut through, helping you spot upsell and cross‑sell opportunities and understand the value they create for clients.
• A meticulous eye for detail across reporting, forecasting, renewals and day‑to‑day client communication.
• Clear, compelling communication — whether writing, presenting or engaging directly with senior team members.
• Influencing skills that inspire action, both with client execs and our teams.
• A results‑driven mindset, bringing urgency and ownership to renewals, risks and client outcomes.
• Microsoft Office capability, especially in Excel and PowerPoint.
• A proactive, self‑driven approach, while still being a contributor to a high‑performing Client Success team.

Qualifications

Work that matters - What you'll be doing

• Manage and strengthen client relationships across a defined portfolio to drive retention and renewal outcomes.
• Generate new sales opportunities through proactive outbound engagement and timely inbound followup via calls and emails.
• Deeply understand customer needs and requirements to ensure solutions delivered align with client objectives.
• Collaborate with Solutioning, Product, Delivery and Data teams to support effective solution design and implementation.
• Research accounts, map key stakeholders, and proactively build and maintain relationships at multiple levels.
• Partner with Sales Directors to build pipeline and identify upsell and crosssell opportunities.
• Escalate client issues early and appropriately to ensure fast and effective resolution.
• Respond promptly to all internal and external queries to support an excellent client experience.

More About You

You're early in your sales career — anywhere from zero to two years in — and hungry to grow. You're naturally curious, commercially minded, and motivated by uncovering opportunities and helping clients succeed. You build rapport quickly, communicate with confidence, and take a consultative, relationship‑first approach to every conversation. You're comfortable navigating fast‑moving environments, switching gears when needed, and keeping multiple priorities on track without losing momentum.

Benefits/Perks

• Novated Leasing & Salary Packaging
• Great compensation package and bonus / commission plan
• Core benefits including Experian shares discount and wellness program
• Flexible work environment, hybrid model
• Flexible time off including volunteer time off, personal leaves and paid holidays
• 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award‑winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affir?? Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.