Receptionist - Specialist Practice

Silver Search; Sydney; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Online training resources

Supportive team culture

Career growth opportunities

Job summary

Silver Search is seeking a motivated medical receptionist for a progressive specialist practice.

As the first point of contact for patients, you will manage enquiries, book appointments and surgical procedures, and assist with diary management for specialists.

You will work with a friendly team of specialists and nurses, with online training and ongoing support to help you grow, in a modern, patient-focused environment. Long-term career opportunities are available.

Qualifications

• Previous medical reception or specialist practice experience.
• Experience using medical software.
• Strong computer skills and confidence learning new technology.
• Excellent organisational and time management skills.
• Exceptional attention to detail.
• A caring, positive and professional attitude.
• The ability to multitask while remaining calm under pressure.
• Outstanding communication and interpersonal skills.
• A proactive approach and willingness to contribute to a collaborative team.

Responsibilities

• Managing incoming patient enquiries and telephone calls
• Booking appointments and surgical procedures
• Diary management for specialists
• Coordinating theatre lists
• Processing invoices, receipting and patient payments
• Monitoring upcoming appointments to ensure payments and documentation are completed correctly
• Providing exceptional customer service to patients, specialists and colleagues
• General administrative support to the clinical team

Skills

Reception experience

Interpersonal communication

Time management

Multitasking

Calm under pressure

Team collaboration

Attention to detail

Adaptability

Tools

Medical software

Job description

Our client is a progressive specialist practice with a dedicated team of specialists and experienced nursing staff who are passionate about delivering exceptional patient care.

If you enjoy working in a fast-paced medical environment, have excellent attention to detail, and genuinely enjoy helping people, this could be the perfect opportunity for you.

About the Role

As the first point of contact for patients, you will play a vital role in ensuring the practice runs smoothly and efficiently. Your responsibilities will include:

• Managing incoming patient enquiries and telephone calls
• Booking appointments and surgical procedures
• Diary management for specialists
• Coordinating theatre lists
• Processing invoices, receipting and patient payments
• Monitoring upcoming appointments to ensure payments and documentation are completed correctly
• Providing exceptional customer service to patients, specialists and colleagues
• General administrative support to the clinical team

To be successful in this role, you will have:

• Previous medical reception or specialist practice experience
• Experience using medical software
• Strong computer skills and confidence learning new technology
• Excellent organisational and time management skills
• Exceptional attention to detail
• A caring, positive and professional attitude
• The ability to multitask while remaining calm under pressure
• Outstanding communication and interpersonal skills
• A proactive approach and willingness to contribute to a collaborative team

What's on Offer

• Join a highly respected specialist practice
• Work with an experienced team of specialists and nurses
• Comprehensive online training resources and ongoing support
• Friendly, collaborative and supportive team culture
• Long-term career opportunity within a growing practice

If you are a motivated medical receptionist who enjoys working in a modern, patient-focused environment and takes pride in delivering exceptional service, we would love to hear from you.