Receptionist - Rockhampton Vet Clinic

VetPartners; Rockhampton Regional; In loco; AUD 30.000 - 39.000; Part-time

Vantaggi offerti da questo lavoro

Employee discounts on veterinary care

EAP for you and family

Wellbeing support

Professional development opportunities

Networking with VetPartners

Descrizione del lavoro

Rockhampton Veterinary Clinic, part of VetPartners, is seeking an experienced Part-Time Receptionist to welcome clients and manage front-of-house operations.

You will handle phones, scheduling, payments, client queries, and maintain records, with a focus on compassionate service for pets and their families. A minimum of 2 years in veterinary or healthcare reception is preferred, with Saturday rotation.

Competenze

• Minimum 2 years’ reception experience in veterinary or healthcare setting.
• Excellent communication and customer service skills.
• Confident handling busy phone lines in a fast-paced reception environment.
• Organised, reliable and able to multitask.
• Calm, compassionate approach, especially with clients during difficult times.

Mansioni

• Providing warm, friendly and professional customer service.
• Answering phones and responding to client enquiries.
• Scheduling appointments and managing the clinic diary.
• Processing payments and handling general reception duties.
• Assisting clients with pet insurance and general enquiries.
• Maintaining accurate client and patient records.
• Supporting the veterinary and nursing teams with day-to-day clinic operations.
• Maintaining a clean, organised and welcoming reception area.
• Providing compassionate support to clients during challenging times.

Conoscenze

Communication skills

Customer service

Phone handling

Multitasking

Organisational skills

Empathy

Teamwork

Animal care passion

Strumenti

Practice management software

Descrizione del lavoro

Part-Time Receptionist

Rockhampton Veterinary Clinic | VetPartners

Join our friendly and growing team at Rockhampton Veterinary Clinic!

We are looking for an experienced, enthusiastic and compassionate Part-Time Receptionist to join our team.

If you have a minimum of 2 years’ reception experience in a veterinary or healthcare setting, enjoy providing exceptional client service and love being part of a supportive team, we would love to hear from you.

About the role

As a Receptionist, you will be an important part of our front-of-house team, helping to create a positive experience for our clients and their pets.

Your responsibilities will include:

• Providing warm, friendly and professional customer service
• Answering phones and responding to client enquiries
• Scheduling appointments and managing the clinic diary
• Processing payments and handling general reception duties
• Assisting clients with pet insurance and general enquiries
• Maintaining accurate client and patient records
• Supporting the veterinary and nursing teams with day-to-day clinic operations
• Maintaining a clean, organised and welcoming reception area
• Providing compassionate support to clients during what can sometimes be difficult times

This is a part-time position and includes participation in a 1-in-3 Saturday rotation.

About Rockhampton Veterinary Clinic

Our recently renovated clinic provides a modern, purpose-built environment for our team and patients. Our veterinary team are experienced all-rounders, providing a broad range of services including surgery, medical cases, dentistry and ultrasound.

Our Lead Veterinarian, Dr Jess, has a special interest in soft tissue surgery and ultrasound, while one of our veterinarians has a particular interest in exotic animal medicine.

We are proud to offer a supportive environment where our team can continue to develop their skills while providing high-quality care to our patients.

About you

We are looking for someone who:

• Has a minimum of 2 years' reception experience in a veterinary or healthcare setting
• Has excellent communication and customer service skills
• Is confident handling busy phone lines and a fast-paced reception environment
• Is organised, reliable and able to multitask
• Has a calm and compassionate approach, particularly when supporting clients through challenging situations
• Enjoys working collaboratively as part of a team
• Has a genuine love for animals and their people
• Is willing to participate in our 1-in-3 Saturday roster

Veterinary reception experience is highly regarded, and familiarity with veterinary practice management software would be advantageous.

Our benefits include

• VetPartners Employee Assistance Program (EAP) for you and your immediate family
• Access to wellbeing and mental health support
• Employee discounts on veterinary services and products
• Access to professional development and learning opportunities
• Opportunities to connect and collaborate with a large network of veterinary professionals across VetPartners
• Access to ongoing training and career development opportunities
• A supportive workplace culture that values the wellbeing and development of our people

Interested?

If you are an experienced veterinary or healthcare receptionist looking for a part-time position in a modern, supportive veterinary clinic, we’d love to hear from you.

Apply now to join the team at Rockhampton Veterinary Clinic!