Part-Time Vet Clinic Receptionist — Calm & Caring

VetPartners; Rockhampton Regional; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Employee discounts on veterinary care

EAP for you and family

Wellbeing support

Professional development opportunities

Networking with VetPartners

Job summary

Rockhampton Veterinary Clinic, part of VetPartners, is seeking an experienced Part-Time Receptionist to welcome clients and manage front-of-house operations.

You will handle phones, scheduling, payments, client queries, and maintain records, with a focus on compassionate service for pets and their families. A minimum of 2 years in veterinary or healthcare reception is preferred, with Saturday rotation.

Qualifications

• Minimum 2 years’ reception experience in veterinary or healthcare setting.
• Excellent communication and customer service skills.
• Confident handling busy phone lines in a fast-paced reception environment.
• Organised, reliable and able to multitask.
• Calm, compassionate approach, especially with clients during difficult times.

Responsibilities

• Providing warm, friendly and professional customer service.
• Answering phones and responding to client enquiries.
• Scheduling appointments and managing the clinic diary.
• Processing payments and handling general reception duties.
• Assisting clients with pet insurance and general enquiries.
• Maintaining accurate client and patient records.
• Supporting the veterinary and nursing teams with day-to-day clinic operations.
• Maintaining a clean, organised and welcoming reception area.
• Providing compassionate support to clients during challenging times.

Skills

Communication skills

Customer service

Phone handling

Multitasking

Organisational skills

Empathy

Teamwork

Animal care passion

Tools

Practice management software

Job description

Rockhampton Veterinary Clinic, part of VetPartners, is seeking an experienced Part-Time Receptionist to welcome clients and manage front-of-house operations.

You will handle phones, scheduling, payments, client queries, and maintain records, with a focus on compassionate service for pets and their families. A minimum of 2 years in veterinary or healthcare reception is preferred, with Saturday rotation.