Receptionist (Part-Time)

Torus Group; Liverpool; On-site; AUD 24,000 - 42,000; Part time

Job summary

FireFit Youth & Community Hub in Liverpool is seeking a friendly Receptionist (Evenings & Weekends) for a part-time role. You will greet visitors, manage sign-ins, bookings, and memberships, and provide general admin support while handling payments and using GDPR-compliant data practices.

The role requires good literacy, numeracy, and customer service experience. Evening/ weekend work, right to work, and references are essential; prior admin experience is helpful.

Qualifications

• Friendly, approachable personality with strong customer focus.
• GCSE Grade 4 or above or equivalent literacy/numeracy.
• Experience delivering excellent customer service.
• Strong communication and relationship-building skills.
• Good IT skills and GDPR data handling ability.
• Ability to work under pressure and prioritise tasks.
• Good attention to detail and organised approach.
• Following policies, health and safety procedures.
• Administrative experience is beneficial but not essential.
• Desirable Level 3 qualification and First Aid.

Responsibilities

• Welcome visitors, youth members and customers with friendly service.
• Manage sign-ins/outs for visitors and contractors.
• Respond to enquiries face-to-face, by phone, email and social media.
• Handle bookings and venue hire information, keep records up to date.
• Maintain membership accounts and process fees as per procedures.
• Support day-to-day reception tasks and oversee tuck shop.
• Maintain accurate customer/service user data for monitoring.
• Provide general admin support including records and filing.
• Handle payments and assist Duty Manager with cashing up.
• Follow safeguarding, health and safety, and data protection rules.

Skills

Customer service

Communication

IT skills

Attention to detail

Policy & compliance

Administrative experience

GCSE equivalent

Level 3 qualification

First Aid qualification

Education

Level 3 qualification or equivalent

First Aid qualification

Job description

We're looking for a friendly, approachable and enthusiastic Receptionist (Evenings & Weekends)to join the team at FireFit Youth & Community Hub in Liverpool on a part-time basis. As one of the first people our visitors, youth members and customers will meet, you'll play an important role in creating a positive and welcoming environment for everyone who comes through the doors.

As a Receptionist, you’ll be at the heart of FireFit, helping reception run smoothly by managing bookings, enquiries and membership information, alongside supporting with administration, cash handling and the tuck shop.

Working pattern:

As this is an evening and weekend role, you’ll be working 4:45pm to 9:45pm Monday to Friday, alongside Saturdays from 3:45pm to 7:45pm each week.

What you’ll be doing:

• Welcome visitors, youth members and customers, providing friendly and professional customer service.
• Manage customer, visitor and contractor sign-ins and out of the Hub.
• Respond to enquiries face to face, by phone, email and social media.
• Manage bookings and venue hire information, ensuring records are accurate and up to date.
• Maintain membership accounts and process membership fees in line with procedures.
• Support the day-to-day running of reception, including overseeing the tuck shop.
• Maintain accurate customer and service user data to support monitoring and reporting.
• Provide general administrative support, including maintaining records, filing and other reception duties.
• Handle payments and support the Duty Manager with cashing up in line with financial procedures.
• Follow safeguarding, health and safety, equality and data protection procedures to help maintain a safe and inclusive environment.

What we're looking for:

• A friendly, approachable and enthusiastic personality with a strong customer focus.
• A good standard of literacy and numeracy, including GCSE Grade 4 or above or equivalent.
• Experience delivering excellent customer service and confidently dealing with a range of people.
• Strong communication skills and the ability to build positive relationships with customers and colleagues.
• Good IT skills, with the ability to accurately input, maintain and handle customer information in line with GDPR.
• Ability to work under pressure, prioritise your workload and maintain high standards.
• Good attention to detail and a reliable, organised approach.
• An understanding of the importance of following policies and procedures, including health and safety and safeguarding.
• Previous administrative experience would be beneficial but is not essential.
• A Level 3 qualification or equivalent and a First Aid qualification would also be desirable.

Shortlisted candidates will be invited to attend an in-person competency based discussion at our FireFit hub, week commencing 2nd November 2026.

Additional Information:

• Right to work verification.
• Qualification certificate check (where applicable).
• Two satisfactory references.
• DBS check if applicable (Standard/Enhanced).
• Completion of all new starter documentation, including signed terms and conditions.

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.