Receptionist – Optometry (Echuca) | Full-Time 12-Month Contract

Quinn & Co. Eyecare; Echuca; On-site; AUD 36,000 - 44,000; Full time

Job summary

Quinn & Co. Eyecare in Echuca is seeking a friendly full-time receptionist to cover a 12-month maternity leave contract. Training will be provided, and no optical experience is required.

You will greet patients, answer phones, book appointments, manage check-ins and support daily operations, with opportunities to learn dispensing skills.

The role offers an hourly rate starting around $26.97, with potential for ongoing part-time work after the contract, and a welcoming team culture.

Qualifications

• Experience in reception or front-desk roles is preferred but not required.
• Strong customer service orientation with a friendly manner.
• Excellent communication and interpersonal skills.
• Able to manage multiple tasks in a fast-paced environment.
• Comfort with basic office software and data entry.

Responsibilities

• Meet and greet patients with a warm and welcoming attitude.
• Answer phones, book appointments and respond to emails.
• Assist with filing, scanning and other general administrative duties.
• Manage patient check-ins and coordinate patient flow to ensure smooth operations.
• Provide clear and professional communication to patients regarding appointments and inquiries.
• Maintain accurate patient records and assist with data entry.
• Support day-to-day tasks to ensure the practice runs efficiently.
• Work collaboratively with optometrists and the wider team to maintain patient care.
• Learn and develop additional optical and dispensing skills as your knowledge grows.

Skills

Reception experience

Customer service

Communication skills

Interpersonal skills

Organisational skills

Multi-tasking

Calm under pressure

Tools

Microsoft Word

Microsoft Excel

Job description

Receptionist - Optometry (Echuca) | Full-Time 12-Month Contract

Full-Time Receptionist (Echuca) - 12-Month Maternity Leave Contract

At Quinn & Co. Eyecare, we are passionate about eye health and helping others see the world more clearly. We are currently seeking a friendly and outgoing individual to join our Echuca team as a full-time receptionist on a 12-month fixed-term contract to cover maternity leave.

While this is initially a 12-month maternity leave position, there may be an opportunity for ongoing part-time employment at the completion of the contract, depending on the needs of the practice at that time.

If you're a self-motivated individual with exceptional customer service skills and a warm and welcoming manner, we want to hear from you! No optical experience is required, as all training will be provided on the job. For the right person, there will also be opportunities to develop additional skills within the optical industry, including eyewear and dispensing.

Company Overview

Quinn & Co. Eyecare is a growing independent optometry group dedicated to providing comprehensive eye health services and high-quality care to our valued patients. We pride ourselves on delivering personalised service and ensuring our patients have access to the latest optical technologies.

Our friendly and professional team is committed to creating a positive and comfortable environment for both our patients and our staff.

Job Responsibilities

• - Meet and greet patients with a warm and welcoming attitude.
• - Answer phones, book appointments and respond to emails.
• - Assist with filing, scanning and other general administrative duties.
• - Manage patient check-ins and coordinate patient flow to ensure smooth and efficient daily operations.
• - Provide clear and professional communication to patients regarding appointments, processes and general enquiries.
• - Maintain accurate patient records and assist with data entry and administrative organisation.
• - Support the team with day-to-day tasks to ensure the practice runs efficiently.
• - Work collaboratively with optometrists and the wider practice team to provide a high standard of patient care.
• - Learn and develop additional optical and dispensing skills as your knowledge and confidence grow.

Qualifications

• - Previous experience in reception, customer service, retail or a similar people-focused role is ideal, but not essential.
• - A genuine commitment to providing exceptional customer service.
• - A positive, friendly and welcoming manner.
• - Strong interpersonal skills and the ability to communicate effectively and empathetically with patients of all ages and backgrounds.
• - Strong attention to detail and organisational skills.
• - The ability to manage multiple tasks and prioritise effectively.
• - Enjoys the challenge of working in a fast-paced environment and can remain calm under pressure.
• - A growth mindset and willingness to learn and develop new skills.
• - Good computer skills, including familiarity with Microsoft Word and Excel.

What's in it for you?

Join a growing independent optometry group that values its team members as much as its patients and encourages everyone to prioritise their health, family and a healthy work/life balance.

For those looking for purpose and a rewarding role, you'll enjoy helping us make a difference in people's lives by supporting their vision and overall eye health journey.

No optical experience? That's okay. We will provide on-the-job training, and for someone keen to learn and grow, there is the opportunity to develop skills beyond reception and gain experience in optical dispensing.

This is a full-time, 12-month fixed-term maternity leave contract, with the possibility of ongoing part-time employment following the contract, depending on the needs of the practice at that time.

Hourly rate starting at $26.97. Wages are negotiable based on experience.

Quinn & Co. Eyecare values diversity and is an equal opportunity employer.