Customer Service Officer – Orders & Dispatch

seek.com.au; Melbourne; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Training in products, systems and</br>

Job summary

Optique Line is seeking a Customer Service Officer for Orders & Dispatch in Melbourne. The role combines customer service, order processing and dispatch, offering variety beyond a desk-based position.

You will handle customer enquiries by phone and email, process orders and assist with picking, packing and dispatch. We value reliability, organisation and a team-focused attitude.

Qualifications

• Previous customer service experience with phone and email communication.
• Strong organisational skills and attention to detail.
• Good computer skills and ability to learn new systems.
• Desirable: experience in order processing, administration or dispatch.
• Previous customer service experience is essential.

Responsibilities

• Handle customer enquiries by phone and email.
• Process orders accurately.
• Assist with picking, packing and dispatch of eyewear.
• Work across customer service and operational tasks.
• Maintain organised records and prioritise tasks in a busy environment.

Skills

Customer service

Phone & email communications

Organisational skills

Computer skills

Prioritisation

Team player

Dispatch experience

Job description

Customer Service Officer - Orders & Dispatch

Looking for a customer service role that offers variety?

Optique Line is an established Australian eyewear wholesaler supplying optical practices across Australia and New Zealand.

We are looking for a reliable, organised and customer-focused individual to join our team in Kew.

This is a varied position combining customer service, order processing and dispatch, offering an opportunity to be involved in different aspects of our day-to-day operations.

About the Role

As part of our Customer Service team, you will play an important role in ensuring our customers receive professional, efficient and friendly service.

Your day will involve a combination of handling customer enquiries by phone and email, processing orders and assisting with the picking, packing and dispatch of eyewear products.

This is not a traditional desk-based customer service position. We are looking for someone who enjoys variety, takes pride in their work and is equally comfortable working at a computer or being actively involved in our dispatch operations.

About You

We are looking for someone who brings a positive attitude, a strong work ethic and a genuine commitment to customer service.

Ideally, you will have:

• Previous customer service experience, with confidence communicating by phone and email


• Strong organisational skills and attention to detail


• Good computer skills and the ability to learn new systems


• A professional, friendly and helpful approach


• The ability to manage priorities in a busy environment


• A willingness to contribute across different areas of the business


• A reliable and team-focused attitude


• Experience in order processing, administration or dispatch would be advantageous, although not essential.

Previous customer service experience is essential.

At Optique Line, we value teamwork, reliability and a commitment to providing excellent customer service.

We offer:

• A full-time position within an established Australian business


• A varied role combining customer service and operational responsibilities


• A supportive and collaborative team environment


• Training in our products, systems and processes


• The opportunity to develop experience across different areas of the business

Interested in Joining Our Team?

If you have customer service experience, enjoy working in a team and are looking for a role that offers variety and the opportunity to contribute, we would welcome your application.