Receptionist / Office Administrator Be the welcoming face and voice at PEER

Peer; Adelaide; Hybrid; AUD 62,000 - 65,000; Full time

Benefits offered by this job

Full-time position with standard hours

Professional development and career成长

Employee Assistance Program (EAP)

Health and wellbeing initiatives

Supportive workplace culture

RDO program: monthly day off

Year-end leave and gifting period

Opportunity to work with industry

Onsite Gym

Job summary

PEER is seeking a Receptionist / Office Administrator in South Australia to be the friendly face for apprentices and staff. You will handle front-desk duties, manage enrolments and attendance, and support daily administration across RTO and GTO functions.

The role requires strong communication, tech-savviness with Microsoft Office and Outlook, and a proactive approach to deadlines. An ideal candidate thrives in a dynamic training environment with flexible responsibilities.

Qualifications

• Excellent customer service mindset.
• Strong communication with learners and staff.
• Proficient in Microsoft Office and Outlook.
• Organised with ability to multitask.
• Attention to detail in record-keeping.

Responsibilities

• Lead the PEER reception area with energy and professionalism.
• Take ownership of student management system, enrolments, attendance and records.
• Champion PEER’s office processes and procedures; manage arrivals, early departures and follow-ups.
• Coordinate incoming communications; monitor shared inboxes and relay messages promptly.
• Manage learner and apprentice payments; receipting and weekly banking tasks.

Skills

Customer service

Communication skills

Microsoft Office

Organisational skills

Attention to detail

Phone manners

Tools

Outlook

Job description

Receptionist / Office Administrator

$62,000 - $65,000 P/A

Are you looking to kick-start your career with a highly reputable organisation, where you can grow and develop your career across a variety of career paths!

As our Receptionist / Office Administrator, you'll be the welcoming face and voice of future careers at PEER. Albert Park.

The Role

Reporting to the Customer Service Manager, as an integral part of the Customer Service team, the Receptionist / Office Administrator is the first point of contact for apprentices, trainees, host employers, students and industry partners. This pivotal front-of-house role is responsible for creating a professional and welcoming environment while ensuring the smooth day-to-day administration of our busy training and employment operations.

Key Responsibilities:

• Lead the PEER reception area with energy and professionalism, acting as the welcoming first point of contact for applicants, learners, industry visitors and staff.

• Take ownership of our student management system, ensuring enrolments, attendance and records are managed accurately and efficiently.

• Champion PEER’s office processes and procedures, confidently managing student arrivals, early departures and timely follow-ups.

• Coordinate incoming communications with precision, monitoring shared inboxes and ensuring messages are relayed promptly and accurately.

• Manage learner and apprentice payments with care, including receipting and completing weekly banking tasks.

• Keep operations running smoothly, overseeing stationery supplies, stock ordering, and the distribution and collection of mail.

• Prepare and distribute clear, professional communications to learners and staff as required.

• Provide proactive administrative support across both the RTO and GTO functions, contributing to seamless daily operations.

• Embrace variety and flexibility, confidently stepping into different responsibilities within the dynamic trade school environment.

Requirements:

• A genuine passion for customer service, with the ability to represent PEER professionally and positively at all times.

• Strong written and confident verbal communication skills, enabling you to engage effectively with learners, apprentices, employers and staff.

• Tech-savvy and adaptable, experienced with Microsoft office and outlook with a willingness to learn new systems and software.

• A proactive, solutions-focused mindset, with the ability to meet deadlines and follow through on tasks.

• Exceptional organisational and multitasking skills, thriving in an environment where priorities can shift quickly.

• Meticulous attention to detail, ensuring all records, communications and processes are completed to a high standard

What are we looking for:

• Career starter looking to kick-start their career with PEER
• A friendly, motivated, reliable and honest person
• Confident phone manner and customer service skills
• Strong computer skills
• A great attitude
• Working with Children Check (PEER will organise)
• National Police check (PEER will organise)

PEER Perks!

• Full-time position offering flexibility to start and finish within standard business hours (7:30am – 5:00pm), helping you balance work and life.
• Ongoing professional development and career growth.
• Employee Assistance Program (EAP).
• Health and wellbeing initiatives.
• A supportive and inclusive workplace culture.
• RDO program, access a monthly day off
• Gifted leave at end of year shut down period
• Opportunity to work with industry leaders and make a genuine difference to South Australia's future workforce.
• Onsite Gym

PEER is committed to fostering an inclusive and diverse workplace where everyone has the opportunity to succeed. We encourage applications from people of all backgrounds and experiences, including those who may not meet every selection criterion but are passionate about contributing to and shaping the future workforce of South Australia.

Applications will close on November 6th.

For a confidential conversation, please reach out to Melanie Ryan [e-mail] or 0436 522 006