Receptionist / Office Administrator Be the welcoming face and voice at PEER

PEER; Adelaide; On-site; AUD 62,000 - 65,000; Full time

Benefits offered by this job

Full-time hours

Career development

Employee Assistance Program

Health and wellbeing initiatives

Inclusive workplace culture

RDO day off each month

Year-end leave

Onsite gym

Job summary

PEER in Albert Park, South Australia, is seeking a Receptionist / Office Administrator to welcome learners, staff and visitors and to manage front-desk operations. This role combines customer service with day-to-day administration for our busy training and employment operations.

You will support enrolments, attendance and records in the student management system, coordinate communications and payments, and help maintain office processes with a proactive, flexible mindset within PEER's dynamic

Qualifications

• Genuine passion for customer service and a positive demeanor.
• Strong written and verbal communication skills.
• Tech-savvy with Microsoft Office and Outlook.

Responsibilities

• Welcome applicants and visitors and be the first contact.
• Manage student management system: enrolments, attendance, records.
• Oversee office processes and follow-ups for timely actions.
• Coordinate communications and inbox management with teams.
• Handle learner and apprentice payments and weekly banking tasks.
• Maintain stationery, mail distribution and stock control.
• Provide admin support across RTO and GTO functions.

Skills

Customer service passion

Written and verbal communication

Microsoft Office / Outlook

Organisational skills

Attention to detail

Tools

Microsoft Office

Outlook

Job description

Receptionist / Office Administrator

$62,000 - $65,000 P/A

Are you looking to kick-start your career with a highly reputable organisation, where you can grow and develop your career across a variety of career paths!

As our Receptionist / Office Administrator, you'll be the welcoming face and voice of future careers at PEER. Albert Park.

The Role

Reporting to the Customer Service Manager, as an integral part of the Customer Service team, the Receptionist / Office Administrator is the first point of contact for apprentices, trainees, host employers, students and industry partners. This pivotal front-of-house role is responsible for creating a professional and welcoming environment while ensuring the smooth day-to-day administration of our busy training and employment operations.

Key Responsibilities

• Lead the PEER reception area with energy and professionalism, acting as the welcoming first point of contact for applicants, learners, industry visitors and staff.
• Take ownership of our student management system, ensuring enrolments, attendance and records are managed accurately and efficiently.
• Champion PEER’s office processes and procedures, confidently managing student arrivals, early departures and timely follow-ups.
• Coordinate incoming communications with precision, monitoring shared inboxes and ensuring messages are relayed promptly and accurately.
• Manage learner and apprentice payments with care, including receipting and completing weekly banking tasks.
• Keep operations running smoothly, overseeing stationery supplies, stock ordering, and the distribution and collection of mail.
• Prepare and distribute clear, professional communications to learners and staff as required.
• Provide proactive administrative support across both the RTO and GTO functions, contributing to seamless daily operations.
• Embrace variety and flexibility, confidently stepping into different responsibilities within the dynamic trade school environment.

Requirements

• A genuine passion for customer service, with the ability to represent PEER professionally and positively at all times.
• Strong written and confident verbal communication skills, enabling you to engage effectively with learners, apprentices, employers and staff.
• Tech-savvy and adaptable, experienced with Microsoft office and outlook with a willingness to learn new systems and software.
• A proactive, solutions-focused mindset, with the ability to meet deadlines and follow through on tasks.
• Exceptional organisational and multitasking skills, thriving in an environment where priorities can shift quickly.
• Meticulous attention to detail, ensuring all records, communications and processes are completed to a high standard

What Are We Looking For

• Career starter looking to kick-start their career with PEER
• A friendly, motivated, reliable and honest person
• Confident phone manner and customer service skills
• Strong computer skills
• A great attitude
• Working with Children Check (PEER will organise)
• National Police check (PEER will organise)

PEER Perks!

• Full-time position offering flexibility to start and finish within standard business hours (7:30am – 5:00pm), helping you balance work and life.
• Ongoing professional development and career growth.
• Employee Assistance Program (EAP).
• Health and wellbeing initiatives.
• A supportive and inclusive workplace culture.
• RDO program, access a monthly day off
• Gifted leave at end of year shut down period
• Opportunity to work with industry leaders and make a genuine difference to South Australia's future workforce.
• Onsite Gym

PEER is committed to fostering an inclusive and diverse workplace where everyone has the opportunity to succeed. We encourage applications from people of all backgrounds and experiences, including those who may not meet every selection criterion but are passionate about contributing to and shaping the future workforce of South Australia.