Receptionist

G'day Group; Australia; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Discounted accommodation at parks

Discounts with G'day Rewards Partners

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Job summary

G’day Group operates Discovery Parks, Resorts and G'day Rewards across Australia. The Front Office Receptionist role invites a welcoming face to our park, handling guest check-ins, reservations and daily admin.

You will work closely with housekeeping and park teams, delivering exceptional guest experiences, using RMS or similar systems, and maintaining accurate accounts. Weekend and holiday availability is required.

Qualifications

• Front Office experience within hospitality
• Passionate about delivering exceptional guest experience
• Proficient computer skills including RMS or comparable system
• Excellent communication and interpersonal skills
• Ability to handle cash transactions accurately
• Strong organizational skills and attention to detail
• Enthusiastic and positive attitude
• Flexibility to work weekends, public holidays and evenings
• Current driver's licence

Responsibilities

• Providing a high standard of customer service
• Processing guest check-ins and check-outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

Skills

Customer service

Communication skills

Organizational skills

Flexibility

Cash handling

Driving licence

Tools

RMS knowledge

Job description

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2500 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2500 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

The Role

We are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:

Duties

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

What We Look For

To be successful in this role you will have:

• Previous Front Office experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities

Before receiving a job offer, candidates must consent to a Federal Police Clearance.

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.