Receptionist/Housekeeper - Fraser Street

G'day Group; Hervey Bay; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Discounted stays at parks

G'day Rewards discounts

EAP

Internal promotions

Job summary

G'day Group operates Discovery Parks, Resorts and G'day Rewards, delivering a standout guest journey across Australia. We are seeking a Front Office Receptionist/Housekeeping Attendant to welcome guests and support both front desk and housekeeping teams.

You will check guests in and out, handle bookings, assist with inquiries, coordinate room readiness, and maintain clean, safe accommodation while delivering exceptional service in a fast-paced park environment.

Qualifications

• Previous front office and/or housekeeping experience in the hospitality industry.
• Commitment to delivering exceptional Guest experience.
• Proficient with reservation systems; RMS experience a bonus.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.

Responsibilities

• Greet guests and process check-ins and outs.
• Coordinate with housekeeping to track room readiness.
• Maintain accurate guest accounts and bookings.
• Provide information about the local area and park facilities.
• Assist with day-to-day office administration and cash handling.
• Uphold cleanliness and safety standards.

Skills

Front office experience

Housekeeping experience

Guest service

Cash handling

Time management

Communication skills

Tools

RMS booking system

Job description

About Us

G'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.

The Role

We are seeking a Front Office Receptionist/Housekeeping Attendant to be the welcoming face of our park. This is a multi-department role and will see you working in both our front office and our housekeeping teams.

Your duties include but are not limited to:

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests
• Attention to detail and a commitment to cleanliness.
• Ability to work efficiently and independently.
• Excellent time management skills
• Flexibility to work hours over a 7 day roster, including weekends and public holidays
• A current valid drivers license is essential

What we look for

To be successful in this role you will have:

• Previous front office and/or housekeeping experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, experience with RMS or comparable Reservation Booking System a bonus
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G'day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.

The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.