Receptionist - Vineyard Vet Hospital

VetPartners Australia Pty; Sydney; Sur place; AUD 50 000 - 60 000; Plein temps

Résumé du poste

Vineyard Vet Hospital in Sydney, NSW is seeking a friendly, compassionate Full-Time Receptionist to join our busy team. You’ll be the first point of contact for clients and their pets, delivering warm, professional service and supporting the veterinary team with day-to-day operations.

Responsibilities include greeting clients, answering phones and emails, booking appointments, processing payments, managing records, and maintaining a clean reception area.

Qualifications

• Experience in customer service essential.
• Excellent communication and organisational skills.
• Ability to multi-task in a busy reception.

Responsabilités

• Welcoming clients and their pets with warmth and professionalism
• Answering phones, emails and client enquiries
• Booking and managing appointments
• Checking clients and patients in and out
• Processing payments and handling cash/transactions
• Managing client records and maintaining accurate information
• Liaising with veterinarians, nurses and the wider team
• Assisting with general administrative and reception duties
• Maintaining a clean, organised and welcoming reception area

Connaissances

Customer service

Communication

Organised

Teamwork

Multitasking

Description du poste

Full-Time Receptionist -Vineyard Vet Hospital

Vineyard Vet Hospital is looking for a friendly, compassionate and highly organised Full-Time Receptionist to join our team.

If you love animals, enjoy working with people and thrive in a busy, team-focused environment, we’d love to hear from you!

About the Role

As the first point of contact for our clients and their pets, you’ll play an important role in creating a warm and welcoming experience. You’ll be responsible for providing excellent customer service while supporting the veterinary team with the day-to-\u2011day running of the hospital.

Your responsibilities will include:

• Welcoming clients and their pets with warmth and professionalism


• Answering phones, emails and client enquiries


• Booking and managing appointments


• Checking clients and patients in and out


• Processing payments and handling cash/transactions


• Managing client records and maintaining accurate information


• Liaising with veterinarians, nurses and the wider team


• Assisting with general administrative and reception duties


• Maintaining a clean, organised and welcoming reception area


• Providing compassionate support to clients during both routine and difficult visits

About You:

We’re looking for someone who is:

• Friendly, approachable and genuinely enjoys helping people


• Passionate about animals and their wellbeing


• Confident communicating with clients both in person and over the phone


• Highly organised with excellent attention to detail


• Calm and professional in a busy environment


• Reliable, punctual and able to work effectively as part of a team


• Comfortable multitasking and prioritising competing demands


• Previous veterinary reception or veterinary industry experience is highly regarded, but we are also open to the right person with strong customer service and administration experience

Why Join Vineyard Vet Hospital?

You’ll be joining a supportive team that is passionate about providing high-quality care to pets and their families. We value teamwork, compassion, professionalism and creating a positive environment for both our clients and staff.