Receptionist | Guest Experience & Office Support

Magic Millions; Gold Coast City; On-site; AUD 45,000 - 55,000; Full time

Job summary

Magic Millions on the Gold Coast seeks a friendly, professional Receptionist to be the first point of contact for clients and guests. You will support day-to-day office operations, assist with events during sales periods, and provide top-notch customer service.

Reporting to the Customer Relations Manager, the role involves front-desk duties, admin tasks, and coordinating office services. Weekend hours may be required during major sales events.

Qualifications

• At least 2 years' experience in a receptionist or administration role.
• Professional presentation and excellent communication skills.
• Friendly, proactive, and team-oriented mindset.
• Strong organisational skills and ability to multitask in a fast-paced environment.
• Tech-savvy with confidence using Microsoft Office (Ardex Premier highly regarded).
• Availability to work weekends and extended hours during major sales events.
• Prior experience in the thoroughbred or racing industry is highly desirable.

Responsibilities

• Provide a friendly, polished first impression for all visitors and callers.
• Manage incoming calls, emails, and general enquiries.
• Sort and distribute incoming and outgoing mail and couriers.
• Maintain front-of-house presentation and daily reception operations.
• Coordinate stationery, kitchen supplies and uniform stock.
• Assist with boardroom and meeting room setups.
• Process invoices and perform ad hoc administration and data entry.
• Support merchandise fulfilment and assist the marketing team with promotional items.
• Organise monthly morning teas and contribute to our positive workplace culture.

Skills

Reception

Administration

Customer service

Microsoft Office

Tools

Microsoft Office

Ardex Premier

Job description

Magic Millions on the Gold Coast seeks a friendly, professional Receptionist to be the first point of contact for clients and guests. You will support day-to-day office operations, assist with events during sales periods, and provide top-notch customer service.

Reporting to the Customer Relations Manager, the role involves front-desk duties, admin tasks, and coordinating office services. Weekend hours may be required during major sales events.