Receptionist - Gold Coast Office

MLEI Group; Gold Coast City; Hybrid; AUD 42,000 - 52,000; Full time

Job summary

MLEI is seeking a Receptionist to be the first point of contact for visitors, clients, and suppliers on the Gold Coast. You will answer calls, manage mail and deliveries, and maintain reception areas while supporting project work and general office operations.

This role offers opportunities to grow professional capability within a national consultancy. You will collaborate across teams, contributing to efficient day-to-day operations and delivering professional, trusted support to colleagues and

Qualifications

• Experience in a similar front-of-house or reception role.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Strong communication and organisational skills.

Responsibilities

• Act as the first point of contact for visitors, clients and suppliers.
• Answer and direct incoming telephone calls professionally.
• Receive, distribute and manage incoming mail and deliveries.
• Maintain presentation of reception, common areas and meeting rooms.
• Assist with project support and general office tasks.

Skills

Front of house

Customer service

MS Office

Time management

Stakeholder engagement

Organizational skills

Attention to detail

Professionalism

Tools

MYOB Acumatica

Job description

At MLEI, we believe the strength behind every outcome is the decisions behind it.

The best careers are built the same way. Through meaningful work, strong mentorship and the opportunity to contribute to projects that leave a lasting impact.

As a growing national consultancy, we are looking for motivated professionals who want to challenge themselves, develop their expertise and help shape how we work.

As our Receptionist, you’ll play an important role in supporting our people and clients, strengthening our team, contributing to the continued success of MLEI while building your own capability, influence and career.

The Role

About the role

This position is responsible for:

• Act as the first point of contact for visitors, clients and suppliers, building positive relationships with internal and external stakeholders
• Answer and direct incoming telephone calls in a professional and timely manner
• Receive, distribute and manage incoming mail and deliveries
• Maintain presentation of reception, common areas and meeting rooms
• Assist with project support, document management and general office support activities for efficient and effective day to day operations

Working closely with colleagues across the business, you will provide professional expertise, practical solutions and trusted support that helps our teams achieve outstanding outcomes.

What We Offer

At MLEI, we are building a business where ambitious people can do meaningful work, developing their expertise and creating lasting impact. We offer opportunities to

• Contribute to diverse and rewarding projects across Australia and the region
• Work alongside experienced professionals and respected industry leaders
• Build technical, professional and leadership capability
• Access professional memberships and development opportunities
• Grow your career within a collaborative national business
• Develop meaningful client and industry relationships
• Explore new opportunities across disciplines, projects and locations
• Help shape the future of a growing consultancy with a clear vision for what is next

How we work

The quality of our work is shaped by the way we work together.

We back our people with trust, support and clear expectations. We take ownership of our decisions, communicate openly and work collaboratively to achieve the best outcomes for our clients and communities.

We value technical excellence, but we also value humility. Knowledge is shared, ideas are challenged respectfully and success is recognised as a team effort. As we continue to grow, we remain committed to building an environment where capable people can do meaningful work, develop their expertise and contribute with confidence.

About you

You are someone who takes pride in doing great work and are capable and motivated professional. You enjoy working collaboratively, solving problems and contributing to outcomes that make a genuine difference. You bring sound judgement, a willingness to learn, and the confidence to take ownership of your responsibilities.

You value strong relationships, communicate effectively, and understand the best outcomes are achieved when people work together with a shared purpose.

Most importantly, you are motivated to develop your expertise and contribute to something bigger than yourself.

What You Bring

To contribute confidently in this role, you will bring

• Demonstrated experience in a similar role
• Front of house, reception or customer service experience
• Proficiency in Microsoft Office Suite, including Outlook, Word and Excel
• Exposure to MYOB Acumatica or similar ERP an advantage
• Developing communication and stakeholder engagement skills Time management skills and ability to use initiative
• The ability to build effective working relationships across a diverse organisation
• Strong organisational skills and care for attention to detail
• A commitment to quality, professionalism and continuous improvement

Gold Coast

Level 1, 155 Varsity ParadeVarsity Lakes QLD 4227

Melbourne

Newcastle

Suite 21, 235 Darby StCooks Hill NSW 2300

Darwin

Suite 2A, Level 1/82 Smith StDarwin NT 0800