Receptionist - Full Time/Part Time

Sydney Child Development Specialists; Sydney; Vor Ort; AUD 48.000 - 60.000; Vollzeit

Zusammenfassung

Sydney Child Development Specialists – Lindfield NSW, a paediatric clinic on Sydney’s North Shore, seeks an experienced Medical Receptionist to foster a warm, welcoming environment for children and families while supporting daily operations and growth.

The role combines reception and admin duties with supervising reception and junior staff. You will coordinate daily priorities, assist clinic management and ensure tasks are completed accurately and on time.

Qualifikationen

• Minimum 2 years of hands-on receptionist experience in a medical specialist, psychology, or allied health clinic.
• Demonstrated leadership and experience in leading a team.
• Ability to identify and resolve daily issues & problems.
• Excellent communication & interpersonal skills.
• Keen attention to detail.

Aufgaben

• Supervising, training and supporting reception and junior administration staff.
• Coordinating daily workloads, allocating tasks and monitoring their completion.
• Reviewing work by the Scheduling Officer to manage appointments and clinician schedules.
• Reviewing work by intake and support staff to ensure patient forms and referrals are complete.
• Overseeing billing, receipts and Medicare claims.
• Maintaining accurate patient records and handling confidential information.
• Resolving patient concerns and administrative issues, escalating to clinic management when required.
• Identifying opportunities to improve clinic procedures, workflows and the patient experience.
• Maintaining a tidy, organised and welcoming clinic environment.

Kenntnisse

Team leadership

Communication

Attention to detail

Problem solving

Interpersonal skills

Jobbeschreibung

Sydney Child Development Specialists – Lindfield NSW

Sydney Child Development Specialists is a multidisciplinary paediatric clinic on Sydney’s North Shore. Our team includes developmental paediatricians and allied health professionals, including psychologists.

We provide comprehensive assessments, diagnosis and ongoing care for children with ADHD, autism, developmental delays, speech and language delays, learning difficulties and related paediatric concerns.

Our clinic is in Lindfield, a two-minute walk from Lindfield train station, with ample all-day street parking nearby.

The Role

We are seeking a proactive, experienced Medical Receptionist to help create a warm, welcoming environment for children and families while supporting the daily operations and continued growth of our clinic.

This full-time role combines reception and administration duties with supervision of reception and junior administration staff. Working closely with clinic management, you will coordinate daily priorities, support staff and ensure administrative tasks are completed accurately and on time.

• Supervising, training and supporting reception and junior administration staff.
• Coordinating daily workloads, allocating tasks and monitoring their completion.
• Reviewing work completed by the Scheduling Officer to ensure appointments, clinician schedules, cancellations and rescheduling are managed in line with each clinician’s workload instructions.
• Reviewing work completed by intake and support staff to ensure all required patient forms, referrals and supporting documents are complete and ready before appointments.
• Overseeing accuracy & completeness of the billing, receipts and Medicare claims.
• Maintaining accurate patient records and handling confidential information with discretion.
• Resolving patient concerns and administrative issues, escalating matters to clinic management when required.
• Identifying opportunities to improve clinic procedures, workflows and the patient experience.
• Maintaining a tidy, organised and welcoming clinic environment.

Selection Criteria

• Minimum 2 years of experience as a receptionist in a medical specialist, psychology, or allied health clinic.
• Demonstrated leadership and experience in leading a team
• Ability to identify and resolve daily issues & problems
• Excellent communication & interpersonal skills
• Keen attention to detail