Senior Medical receptionist/ Practice Manager

Nature & Nurture Child Psychologists; Sydney; On-site; AUD 52,000 - 68,000; Full time

Job summary

Nature & Nurture Child Psychologists in Sydney is seeking a Senior Medical receptionist/Practice Manager to join a busy two-location practice. You will manage front desk operations, support clinician scheduling and ensure accurate client records while collaborating with the Practice Manager.

The role requires strong communication, confidentiality and a proactive approach to keep the clinic running smoothly and professionally.

Qualifications

• Experience in reception or administration within medical or psychology settings preferred.
• Strong customer service focus with attention to detail and privacy.
• Ability to manage clinician diaries, appointments and correspondence.

Responsibilities

• Provide front desk reception and client support to families and clinicians.
• Support daily clinic operations with the Practice Manager to ensure smooth workflows.
• Answer phones, respond to emails, scan and maintain client records.
• Process Medicare claims, invoices and client payments with accuracy.

Skills

Front desk reception

Customer service

Administration

Time management

Confidentiality

Microsoft Office

Google Workspace

Education

Bachelor's degree or higher in related field

High school diploma with management experience

Tools

Zanda

Google Workspace

Medicare billing software

Job description

Senior Medical receptionist/ Practice Manager

Nature & Nurture Child Psychologists – Earlwood NSW

Nature & Nurture Child Psychologistsis a busy child psychology practice with a strong referral base and a great name in the area. The team consists of 8 part time Psychologists across two locations (Earlwood and Bondi Junction). The main practice location is in Earlwood. The primary clientele are parents and children with emotional and behavioural difficulties including children with Autism Spectrum Disorder, Anxiety, Social difficulties and behavioural difficulties (amongst others).

We are a family practice that prides itself on our personal approach, with our patient’s health and wellbeing our greatest priority. We are seeking to hire a mature, experienced energetic and experienced Senior or experienced receptionist to work in collaboration with a Practice manager and ensure the cohesion of the team. You will be working alongside other admin staff. Ideally looking for someone to start Feb 2027 latest.

What we are looking for?

The administration is the first point of contact for all clients, clinical staff and will be responsible for the daily operations of the clinic which include;

• Providing front desk reception and customer service to clients, parents, and clinicians.
• Supporting the day-to-day operations of the clinic in collaboration with the Practice Manager, ensuring appointments, clinician diaries, client enquiries and administrative processes are managed efficiently
• Answering phones, responding to emails, scanning, and maintaining accurate client records.
• Using a range of software, including ZandaandGoogle workspace,to support clinical and administrative workflows.
• Processing Medicare claims, invoices, EFTPOS transactions, and client payments.

Essential skills

The ideal candidate should have:

• Bachelor's degree preferred, but high school diploma accepted with some college or equivalent experience in management/ practice management
• 2+ years experience as a Receptionist or administration ideally within a medical OR psychology setting
• Careful with detail and a consistent approach to following practice procedures.
• Ability to manage competing priorities while maintaining accuracy.
• Be available to work part time (3-4 days a week) or full time 9-5pm (Monday- Wednesday TBA)
• Computer literacy including understanding of Microsoft/ navigating computer software (such as Zanda)
• Some basic knowledge of Medicare billing, Psychology services, invoicing NDIS.
• Excellent communication skills (including writing skills) and a willingness to improve / grow the business
• A strong understanding of confidentiality, privacy and careful handling of sensitive client records.
• Efficient with time and organisational skills
• Exceptional customer service skills and professional phone manner
• Understanding of medicare and Billing software.
• Entrepreneurial and independent with a strong desire to build a reputation in the area and within a small business.
• Passion and interest in working as a team

For further information about this role please contact Dr Simonne Cohen on *******@naturenurturepsych.com and Leanne Ross Practice manager on *************@naturenurturepsych.com.