Receptionist & Customer Experience Associate

Ritchie Bros.; Geelong; On-site; AUD 45,000 - 60,000; Full time

Job summary

Ritchie Bros. Geelong, Australia, seeks a Front Desk Receptionist to deliver exceptional customer service and administrative support in a fast-paced office.

You will manage a high-volume telephone switchboard, assist with online bidding registrations, and guide customers through the auction process. You will respond to inquiries, document interactions, and ensure accurate information on past and upcoming auctions, aiming for a positive, professional customer experience.

Qualifications

• Previous experience in a customer-facing role.
• Willingness to learn new software and digital tools.
• Strong customer service mindset and professional demeanor.
• Ability to work in a fast-paced, high-pressure environment.

Responsibilities

• Operate a high-volume telephone switchboard, responding to customer enquiries and assisting customers with their use of Ritchie Bros. services
• Explain the Ritchie Bros. bidding process and how unreserved auctions work, ensuring customers understand the process and what to expect
• Support customers throughout the auction registration process, including assisting with registration for online bidding
• Resolve customer enquiries and issues efficiently, accurately documenting and tracking interactions relating to customer accounts
• Provide customers with accurate information regarding past and upcoming auctions, equipment and auction-related services
• Assist with post-sale accounts receivable enquiries, including making outbound calls and supporting payment processing
• Ensure a consistently high standard of customer service is delivered to every customer, creating a positive and professional customer experience
• Provide general administrative and clerical support to the team as required
• Perform other duties and responsibilities as assigned

Skills

Customer service

Communication

Computer literacy

Fast-paced environment

Interpersonal skills

Job description

Ritchie Bros. Geelong, Australia, seeks a Front Desk Receptionist to deliver exceptional customer service and administrative support in a fast-paced office.

You will manage a high-volume telephone switchboard, assist with online bidding registrations, and guide customers through the auction process. You will respond to inquiries, document interactions, and ensure accurate information on past and upcoming auctions, aiming for a positive, professional customer experience.