Front Desk & Customer Care Specialist

RB Global Inc.; Geelong; Hybrid; AUD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Company benefits

Job summary

Ritchie Bros. Geelong office is seeking a Receptionist to deliver outstanding customer service and administrative support. You will be the first point of contact for customers, manage a high-volume switchboard, and guide clients through registration and bidding processes for auctions.

The role requires a friendly, professional demeanor, superb communication skills, and the ability to handle inquiries quickly in a fast-paced environment. Competitive salary and company benefits are offered.

Qualifications

• Experience in a customer-facing role.
• Comfort with computers and learning new software/tools.
• Genuine commitment to delivering exceptional customer service.

Responsibilities

• Operate a high-volume telephone switchboard and respond to customer enquiries.
• Explain the bidding process and how unreserved auctions work to customers.
• Support customers through the auction registration process, including online bidding.
• Resolve customer issues and document interactions with customer accounts.
• Provide accurate information on past and upcoming auctions and services.
• Assist with post-sale accounts receivable enquiries and payment processing.

Skills

Customer service

Telephone switchboard

Communication skills

Problem solving

Job description

Ritchie Bros. Geelong office is seeking a Receptionist to deliver outstanding customer service and administrative support. You will be the first point of contact for customers, manage a high-volume switchboard, and guide clients through registration and bidding processes for auctions.

The role requires a friendly, professional demeanor, superb communication skills, and the ability to handle inquiries quickly in a fast-paced environment. Competitive salary and company benefits are offered.