Receptionist/Administration Officer (headspace Warrnambool)

Brophy Family & Youth Services; Warrnambool; On-site; AUD 65,000 - 79,000; Full time

Benefits offered by this job

Wellbeing days

Salary packaging

Long service leave

Above award salary

EAP (Employee Assistance Program)

Easter public holiday

Job summary

headspace Warrnambool at Brophy Family & Youth Services is seeking a vibrant receptionist and administrator to create a warm, youth-friendly welcome and support daily operations. You will manage client records, appointments, payments and assist the Administration Coordinator to keep the centre organised and responsive.

This full-time role suits someone with strong organisational and interpersonal skills, who thrives in a busy environment and can balance front-desk duties with broader

Qualifications

• Demonstrated ability to provide high standard reception and administrative support.
• Experience using client management systems in a health setting (such as Best Practice).
• Excellent customer service and interpersonal skills including warm, youth-friendly communication.
• Ability to work independently with minimal supervision as well as within a broader team.

Responsibilities

• Greet and assist visitors with a warm, youth-friendly approach.
• Manage client records, appointments, payments, and flow of service.
• Support Administration Coordinator to keep the centre organised and running smoothly.
• Handle day-to-day reception and administrative tasks with professionalism.

Skills

Reception & administrative support

Customer service

Interpersonal communication

Independent & team work

Education

Certificate III (or higher) in Administration (Medical)

Tools

Best Practice

Job description

Receptionist/Administration Officer (headspace Warrnambool)

Brophy Family & Youth Services – Warrnambool VIC

$71,688 - $71,688 a year

Full time

2d ago , from Brophy Family & Youth Services

We’re seeking a vibrant, people‑focused receptionist and administration professional who brings warmth, organisation and spark, and is ready to make a meaningful impact in youth mental health services.

Employee Benefits

• Up to 11 Wellbeing Days (pro rata) to support worker well-being, in addition to Annual Leave
• Enjoy great salary packaging benefits through CBB, including Meals & Entertainment, to maximise your take-home pay.
• Portable Long Service Leave (from eligible organisations)
• Above Award Salary – Minimum $71,688.44
• Confidential Employee Assistance Program (EAP) for personal and professional wellbeing
• Additional Public Holiday Day at Easter (Tuesday)

About the Role

As the Receptionist/Administration Officer at headspace Warrnambool, you’ll be the friendly face and steady heartbeat of the centre. Creating a warm, youth‑friendly experience from the moment someone walks through the door. You’ll keep our daily operations humming, support young people to feel comfortable and informed, and make sure staff and visitors feel welcomed, supported and in good hands.

You’ll be the go‑to person for client records, appointments, payments and smooth service flow, working closely with the Administration Coordinator – headspace to keep the centre organised, approachable and running at its best.

This full time, ongoing role is perfect for someone who’s motivated, detail‑savvy and thrives in a space where no two days look the same. Some days will be fast-paced and full of moving parts and you’ll juggle priorities with confidence, calm and professionalism. Other days will be quieter, giving you space to lean into initiative, self-direction and proactive support for leadership and the broader team.

If you’re after a varied, people-centred role where your organisation, warmth and energy genuinely make a difference, this is your chance to be part of a supportive, purpose-driven team backing young people across the region.

Do your skills include:

• Demonstrated ability to provide high standard reception and administrative support.
• Experience using client management systems in a healthsetting(such as Best Practice).
• Excellent customer service and interpersonal skills including the ability to communicate warmly and effectively with a variety ofpeopleincluding a youth-friendly approach.
• Ability to work independently with minimal supervision as well as within a broader team.

Are your credentials:

• A minimum qualification of a relevant Certificate III or higher in Administration (Medical) and/or experience in working in a similar role.
• Current First Aid (Level 2) Certificate is desirable but not essential.

About Brophy (headspace Lead Agency)

Brophy Family & Youth Services has supported children, young people, families, and the southwest Victorian community for almost 50 years. We live here; this is our community; we believe in people and in their ability to create the life they want.

At Brophy, you will join a team of just over 170 employees delivering over 40 programs and services across areas including youth engagement, mental health, family violence, foster care, housing support, employment support, and disability services.

At Brophy our Vision is not just focused externally on our community – we feel just as passionate about our employees being meaningfully connected through their roles with us to create the life they want, and that as a workforce we achieve this together through innovation and healthy relationships, and by positively contributing to building an advantaged community.

Brophy’s headspace services are growing across the region – from our Warrnambool Centre has now been in operation for almost 15 years, we also provide a satellite service in Portland, and now our headspace Hamilton centre, which has been open since early 2025, is growing their team!

headspace provides early intervention mental health, physical health, alcohol and other drug services, and work and study support to young people aged 12-25. For more information about headspace, click here.

For more information about Brophy Family and Youth Services, visit here.

Diversity and Inclusion at Brophy:

Brophy is dedicated to fostering an inclusive environment that ensures safety and a sense of belonging for everyone.We embrace individuals of diverse races, ethnicities, genders, sexual orientations, ages, religions, abilities, and nationalities, recognising the richness that varied experiences bring to our efforts in supporting individuals and building stronger communities.
Our commitment extends to actively listening, learning, and evolving to become an accessible, inclusive, and secure organisation for all, encompassing First Nations peoples, members of the LGBTIQA+ community, individuals with disabilities, and those with culturally diverse backgrounds.

For more information, please contact Sue Hughes, Administration Coordinator – headspaceon 03 5561 8***.