Receptionist/Administration Officer (headspace Warrnambool)

Brophy Family and Youth Services; Warrnambool; On-site; AUD 65,000 - 79,000; Full time

Benefits offered by this job

Wellbeing days

Salary packaging

Long service leave

Learning & development

Above award salary

EAP

Additional Public Holiday

Job summary

Brophy, headspace Warrnambool's Receptionist/Administration Officer, is the friendly face ensuring a warm, youth-friendly experience from entry to service flow. You’ll manage client records, appointments, and payments while keeping operations smooth and welcoming for staff and visitors.

The role demands detail-orientation, reliability and the ability to thrive in a dynamic, supportive team. Above-award pay and strong learning opportunities accompany a central role supporting youth across the

Qualifications

• Demonstrated ability to provide high standard reception and administrative support.
• Experience using client management systems in a health setting (such as Best Practice).
• Excellent customer service and interpersonal skills with a youth-friendly approach.
• Ability to work independently with minimal supervision as well as within a broader team.

Responsibilities

• Be the friendly face and steady heartbeat of the centre.
• Manage client records, appointments, payments and service flow.
• Support the Administration Coordinator to keep the centre organised and welcoming.
• Uphold a youth-centered and warm environment across daily operations.

Skills

Reception

Administrative support

Customer service

Independence

Education

Certificate III in Administration (Medical)

Tools

Best Practice

Job description

We’re seeking a vibrant, people‑focused receptionist and administration professional who brings warmth, organisation and spark, and is ready to make a meaningful impact in youth mental health services.

Employee Benefits

• Up to 11 Wellbeing Days (pro rata) to support worker well-being, in addition to Annual Leave
• Enjoy great salary packaging benefits through CBB, including Meals & Entertainment, to maximise your take-home pay.
• Portable Long Service Leave (from eligible organisations)
• Excellent Learning & Development opportunities
• Above Award Salary - Minimum $71,688.44
• Confidential Employee Assistance Program (EAP) for personal and professional wellbeing
• Additional Public Holiday Day at Easter (Tuesday)

About the Role

As the Receptionist/Administration Officer at headspace Warrnambool, you’ll be the friendly face and steady heartbeat of the centre. Creating a warm, youth‑friendly experience from the moment someone walks through the door. You’ll keep our daily operations humming, support young people to feel comfortable and informed, and make sure staff and visitors feel welcomed, supported and in good hands.You’ll be the go‑to person for client records, appointments, payments and smooth service flow, working closely with the Administration Coordinator - headspace to keep the centre organised, approachable and running at its best.This full time, ongoing role is perfect for someone who’s motivated, detail‑savvy and thrives in a space where no two days look the same. Some days will be fast-paced and full of moving parts and you’ll juggle priorities with confidence, calm and professionalism. Other days will be quieter, giving you space to lean into initiative, self-direction and proactive support for leadership and the broader team.If you’re after a varied, people‑centred role where your organisation, warmth and energy genuinely make a difference, this is your chance to be part of a supportive, purpose-driven team backing young people across the region.

Do your skills include:

• Demonstrated ability to provide high standard reception and administrative support.
• Experience using client management systems in a health setting (such as Best Practice).
• Excellent customer service and interpersonal skills including the ability to communicate warmly and effectively with a variety of people including a youth‑friendly approach.
• Ability to work independently with minimal supervision as well as within a broader team.

Are your credentials:

• A minimum qualification of a relevant Certificate III or higher in Administration (Medical) and/or experience in working in a similar role.
• Current First Aid (Level 2) Certificate is desirable but not essential.

About Brophy (headspace Lead Agency)

Brophy Family & Youth Services has supported children, young people, families, and the southwest Victorian community for almost 50 years. We live here; this is our community; we believe in people and in their ability to create the life they want.At Brophy, you will join a team of just over 170 employees delivering over 40 programs and services across areas including youth engagement, mental health, family violence, foster care, housing support, employment support, and disability services.At Brophy our Vision is not just focused externally on our community – we feel just as passionate about our employees being meaningfully connected through their roles with us to create the life they want, and that as a workforce we achieve this together through innovation and healthy relationships, and by positively contributing to building an advantaged community.Brophy’s headspace services are growing across the region – from our Warrnambool Centre has now been in operation for almost 15 years, we also provide a satellite service in Portland, and now our headspace Hamilton centre, which has been open since early 2025, is growing their team!headspace provides early intervention mental health, physical health, alcohol and other drug services, and work and study support to young people aged 12-25. For more information about headspace, click here. For more information about Brophy Family and Youth Services, visit here.

Diversity and Inclusion at Brophy:

Brophy is dedicated to fostering an inclusive environment that ensures safety and a sense of belonging for everyone.We embrace individuals of diverse races, ethnicities, genders, sexual orientations, ages, religions, abilities, and nationalities, recognising the richness that varied experiences bring to our efforts in supporting individuals and building stronger communities.Our commitment extends to actively listening, learning, and evolving to become an accessible, inclusive, and secure organisation for all, encompassing First Nations peoples, members of the LGBTIQA+ community, individuals with disabilities, and those with culturally diverse backgrounds.

For more information, please contact Sue Hughes, Administration Coordinator - headspaceon 03 5561 8888.

Applications close Friday 20th November, 2026