Senior Training Administrator

Ashley Services Group; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

Ashley Services Group’ s Ashley Institute of Training is seeking an organised administrator to support the RTO operations at Salisbury, QLD. The role focuses on handling incoming calls, student records, enrolments, and compliance tasks to ensure smooth delivery of accredited programs.

You will work with our student and trainer teams, maintain accurate data in the aXcelerate system, and assist with reporting, fee processing, and credentialing while upholding ASQA standards and quality assurance

Qualifications

• Proven experience in RTO administration with strong compliance exposure.
• Good understanding of ASQA standards and audit expectations.
• Strong knowledge of QLD Career Start and Carer Boost funding.
• Strong working knowledge of aXcelerate (highly regarded).
• High attention to detail and accuracy in data management.
• Ability to identify and resolve compliance gaps and risks.
• Team player, Organised, proactive in a fast-paced environment.

Responsibilities

• Ensure all student files and documentation meet RTO compliance and audit requirements.
• Manage end-to-end student lifecycle processes (enrolments, commencements, completions, withdrawals).
• Conduct eligibility checks (FFS, funding, fee waivers) and verify supporting evidence.
• Maintain accurate and compliant records in aXcelerate.
• Monitor and resolve data errors, discrepancies, and outstanding compliance items.
• Support reporting and lodgements (QLD DET Portal).
• Ensure correct handling of qualification-specific requirements (e.g. WWCC).
• Enter and maintain data for LLN, attendance, units, and student support notes regularly.
• Process unit commencements and completions with accuracy.
• Track student progression and follow up missing or incomplete data.
• Professionally respond to student enquiries and manage administrative processes effectively.
• Work closely with trainers to support compliant delivery.
• Manage attendance tracking and communication processes.
• Process invoicing and maintain financial records.
• Manage document control, filing, uploads, and archiving records.

Skills

RTO Admin

Compliance auditing

ASQA standards

aXcelerate

Data management

Compliance risks

Team player

Job description

Location: Salisbury, QLD
Work type: Permanent full-time
Hours: Monday to Friday 8:30am – 5pm

About Us

Ashley Services Group

has been a powerhouse in workforce solutions since 1968, with over 300 staff and more than 7,000 associates nationally. Our diverse operations span labour hire, technical services, and accredited training.

Ashley Institute of Training

is an RTO, which forms part of Ashley Services Group, delivers accredited face-to-face training through both workplace and class-room environments and provides tailored and innovative training programs to some of Australia's leading organisations and for job seekers alike.

The Opportunity

Working alongside our existingteam, your role will be to assist with incoming calls and general administration duties within an RTO environment. Providing exceptional customer service to our students, trainers and the team is a key objective of this role. If you thrive in a dynamic, supportive environment and are committed to excellence in administration, we encourage you to apply.

Key Responsibilities

Core Functions

• Ensure allstudent files and documentationmeet RTO compliance and audit requirements


• Manageend-to-end student lifecycle processes(enrolments, commencements, completions, withdrawals)


• Conducteligibility checks(FFS, funding, fee waivers) and verify supporting evidence


• Maintain accurate and compliant records inaXcelerate


• Monitor and resolvedata errors, discrepancies, and outstanding compliance items


• Supportreporting and lodgements(QLD DET Portal)


• Ensure correct handling ofqualification-specific requirements(e.g. WWCC, supporting documentation)

aXcelerate & Data Management

• Enter and maintain data forLLN, attendance, units, and student support notesregularly


• Process unit commencements and completions with accuracy


• Track student progression and follow up missing or incomplete data

Student & Trainer Support

• Professionally respond to student enquiries and manage administrative processes effectively


• Work closely with trainers to support compliant delivery


• Manage attendance tracking and communication processes

General Administration

• Process invoicing and maintain financial records


• Manage document control, filing, uploads, and archiving records


• Print certificates, manage cards, and coordinate document distribution


• Support student placements and liaise with host employers

Requirements

• Proven experience in RTO Administration with strong compliance exposure


• Good understanding of ASQA standards and audit expectations


• Strong understanding of QLD Career Start and Carer Boost funding


• Strong working knowledge of aXcelerate (highly regarded)


• High attention to detail and accuracy in data management


• Ability to identify and resolve compliance gaps and risks


• Team player, Organised, proactive, and confident working in a fast-paced environment

Open to all qualified applicants, including those requiring visa sponsorship.

Only shortlisted applicants will be contacted.