Receptionist - 1300SMILES Gladstone

1300SMILES Ltd; Gladstone Regional; Hybrid; AUD 32,000 - 40,000; Part time

Job summary

1300SMILES Gladstone is seeking a Casual Receptionist to join our busy dental practice. You’ll greet patients, manage appointments and support the team with day-to-day admin in a welcoming, patient‑focused environment.

Ideal candidates are friendly, well‑organised and capable of multitasking during a busy day, with a genuine interest in helping people. This casual role offers variety, weekdays and Saturdays with competitive hourly pay.

Qualifications

• Previous reception, customer service or administration experience.
• Friendly and confident communication style.
• Strong organisation and attention to detail.
• Ability to multitask and stay calm in busy periods.
• Confidence speaking with a wide range of patients.
• Professional and approachable manner.
• Genuine interest in helping people.
• Dental or medical reception experience is highly regarded but not essential.

Responsibilities

• Welcoming patients and creating a warm first impression.
• Managing appointment bookings and keeping the diary organised.
• Answering calls and helping patients with enquiries.
• Processing payments, health fund claims and general reception administration.
• Keeping patient information accurate and up to date.
• Supporting the dental team with day-to-day administrative tasks.
• Helping the reception area stay organised and welcoming.
• Working with the wider team to keep the day running smoothly.

Skills

Friendly communication

Organised

Multitasking

Attention to detail

Patient-facing

Job description

Company Description

Great patient experiences start at reception.

We’re looking for a Casual Receptionist to join the team at 1300SMILES Gladstone.

You’ll be at the centre of the practice, welcoming patients, managing appointments, answering enquiries and helping the team stay organised throughout the day. With a broad range of dental services, you’ll have plenty of variety and the opportunity to build your knowledge in a busy healthcare environment.

If you’re naturally friendly, organised and enjoy working with people, you’ll fit right in.

Job Description

This is a casual opportunity with availability Monday to Saturday, with typical shifts between 7:45am and 5:15pm.

Your responsibilities will include:

• Welcoming patients and creating a warm first impression
• Managing appointment bookings and keeping the diary organised
• Answering calls and helping patients with enquiries
• Processing payments, health fund claims and general reception administration
• Keeping patient information accurate and up to date
• Supporting the dental team with day‑to‑day administrative tasks
• Helping the reception area stay organised and welcoming
• Working with the wider team to keep the day running smoothly

Qualifications

What you’ll bring:

• Previous reception, customer service or administration experience
• A friendly and confident communication style
• Strong organisation and attention to detail
• The ability to multitask and stay calm when the reception gets busy
• Confidence speaking with a wide range of patients
• A professional and approachable manner
• A genuine interest in helping people
• Dental or medical reception experience is highly regarded, but not essential

Additional Information

Why 1300SMILES Gladstone?

At 1300SMILES Gladstone, you’ll be part of an established local practice with a busy day‑to‑day environment, a broad patient base and a wide range of dental services. From routine and preventative care through to restorative, cosmetic and emergency dentistry, there’s plenty happening across the practice.

As part of the Abano Healthcare network, you’ll have the support and resources of a larger dental group while being part of a local Gladstone team.

What you can expect:

• Variety in your day – work with different patients, appointments and members of the team
• A busy, established practice – be part of a team with an existing patient base
• Patient interaction – build relationships and be an important part of the patient journey
• Room to grow – develop your skills through hands‑on experience and ongoing learning
• The backing of Abano Healthcare – access to support, resources and opportunities across the network

1300SMILES is proudly part of the Abano Healthcare Network.

At Abano Healthcare, we are committed to fostering a diverse and inclusive workplace. We value and respect individuals from all backgrounds and believe that diversity drives innovation and success. Join us as we create a culture of inclusion that celebrates unique perspectives and provides equal opportunities for all.