Receptionist

Abano Healthcare Group; Townsville City; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Full training provided

Flexible casual hours

Supportive team

Job summary

1300SMILES Upper Ross is a casual dental receptionist role, located in Rasmussen, QLD. You’ll be the first point of contact for patients and manage bookings, payments and general reception duties with a friendly, professional approach.

We value strong customer service, attention to detail and the ability to multitask in a busy practice. The position offers flexible hours (~20–38 per week) and full training in a supportive environment.

Qualifications

• Previous customer service or reception experience.
• Be confident communicating with a wide range of people.
• Strong attention to detail and excellent organisational skills.
• Be able to multitask and stay calm when things get busy.
• Be reliable, positive and willing to learn.
• Previous dental reception or administration experience is advantageous, but not essential, as full training will be provided.

Responsibilities

• Welcoming patients and creating a warm, professional first impression
• Managing appointment bookings and coordinating the daily schedule
• Answering phone enquiries and assisting patients with their questions
• Processing payments and handling general reception administration
• Keeping patient records and information accurate and up to date
• Supporting the clinical team with administrative tasks when needed
• Keeping the reception area organised and welcoming

Skills

Customer service

Reception experience

Attention to detail

Multitasking

Reliability

Job description

1300SMILES Upper Ross is looking for a friendly, reliable Casual Receptionist to join our front desk team.

We're looking for someone with a strong customer service or reception background, excellent attention to detail and the ability to confidently manage multiple tasks in a busy environment.

If you enjoy working with people, staying organised and creating a positive experience for every patient, we’d love to hear from you.

This is a casual role with flexible availability required Monday to Saturday, between 8:00am and 6:00pm. Hours will vary from week to week depending on the needs of the practice, with the opportunity to work approximately 20-38 hours in most weeks.

Company Description

1300SMILES Upper Ross is looking for a friendly, reliable Casual Receptionist to join our front desk team.

We're looking for someone with a strong customer service or reception background, excellent attention to detail and the ability to confidently manage multiple tasks in a busy environment.

If you enjoy working with people, staying organised and creating a positive experience for every patient, we’d love to hear from you.

This is a casual role with flexible availability required Monday to Saturday, between 8:00am and 6:00pm. Hours will vary from week to week depending on the needs of the practice, with the opportunity to work approximately 20-38 hours in most weeks.

Job Description

As our Receptionist, you’ll be the first point of contact for our patients and play an important role in keeping the practice running smoothly.

Your day-to-day will include:

• Welcoming patients and creating a warm, professional first impression
• Managing appointment bookings and coordinating the daily schedule
• Answering phone enquiries and assisting patients with their questions
• Processing payments and handling general reception administration
• Keeping patient records and information accurate and up to date
• Supporting the clinical team with administrative tasks when needed
• Keeping the reception area organised and welcoming

Qualifications

To succeed in this role, you will:

• Have previous customer service or reception experience
• Be confident communicating with a wide range of people
• Have strong attention to detail and excellent organisational skills
• Be able to multitask and stay calm when things get busy
• Be reliable, positive and willing to learn

Previous dental reception or administration experience is advantageous, but not essential, as full training will be provided.

Additional Information

Why join our team at 1300SMILES Upper Ross

1300SMILES Upper Ross is located on Riverway Drive in Rasmussen, QLD - close to local shops, public transport, and surrounded by a friendly, tight-knit community. This is a great opportunity for someone seeking a flexible and rewarding role in a relaxed, down-to-earth setting.

As part of our team, you'll build genuine relationships and make a real difference in the lives of our patients. As a valued member of the 1300SMILES network, you'll also enjoy the backing of a leading dental group that supports your development and well-being.

Why you'll love working with us

• Friendly, close-knit team with a relaxed, positive vibe
• Well-established practice with a loyal patient base
• Flexible casual role with approximately 20-38 hours available per week
• Full training provided and ongoing development opportunities
• Supportive environment where your contribution is genuinely valued

Ready to work in a practice where people remember your name and you can build genuine relationships with patients?

1300SMILES is proudly part of the Abano Healthcare Network.

At Abano Healthcare, we are committed to fostering a diverse and inclusive workplace. We value and respect individuals from all backgrounds and believe that diversity drives innovation and success. Join us as we create a culture of inclusion that celebrates unique perspectives and provides equal opportunities for all.