Receptionist

St Vincent's Private Hospital Toowoomba; Sydney; On-site; AUD 43,000 - 56,000; Part time

Benefits offered by this job

Competitive pay

Salary packaging

Postgrad pathways

Global leaders collaboration

Private-room care

Nurse-to-patient ratios

Job summary

St Vincent's Private Hospital Sydney is seeking a Receptionist to join the Ambulatory Care Unit on a casual basis, 24/32 hours a week with possible extra cover. You will handle patient queries via email, SMS, in person, and phone, providing accurate and timely information while coordinating with the clinical team to resolve issues.

Ideal candidates will have proven customer-support experience, excellent communication and problem-solving skills, and the ability to handle sensitive information

Qualifications

• Proven experience in customer support or similar roles.
• Outstanding communication and problem-solving skills.
• Ability to handle sensitive information with discretion.
• A patient, positive, and empathetic approach.
• (Preferred) Experience in healthcare, with an understanding of the sensitivities involved.

Responsibilities

• Respond to patient queries across multiple channels (email, SMS, in person, and phone).
• Provide accurate, clear, and timely information.
• Collaborate with our clinical team to resolve issues.
• Advocate for patient needs.
• Deliver a seamless, 5-star patient experience through clear communication and realistic expectation-setting.

Skills

Customer service

Communication

Problem-solving

Discretion

Empathy

Job description

Job Description

Role title: Receptionist

Role type: Casual

Department and location: ACC St Vincent’s Private Hospital Sydney

Salary: $36.45 per hour (plus casual loading) + Super

Welcome to St Vincent’s Private Hospital Sydney, Sydney’s premier inner-city private hospital

Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.

Founded in 1857 by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat. As a world-class tertiary facility, we are at the forefront of medical innovation, featuring high-acuity interventional suites, next-gen surgical robotics for complex specialties, and cutting-edge oncology backed by the renowned Kinghorn Cancer Centre. Here, you will work alongside global leaders and access funded postgraduate pathways to accelerate your career.

Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep.

Read on to explore this exciting role and the fantastic perks waiting for you here.

About the role

This role will sit in our Ambulatory Care Unit and will be casual 24/32 hours a week and may include extra cover if needed. We can discuss part time also.

• Respond to patient queries across multiple channels (email, SMS, in person, and phone).
• Provide accurate, clear, and timely information.
• Collaborate with our clinical team to resolve issues.
• Advocate for patient needs
• Deliver a seamless, 5-star patient experience through clear communication and realistic expectation-setting.

What We're Looking For

• Proven experience in customer support or similar roles.
• Outstanding communication and problem-solving skills.
• Ability to handle sensitive information with discretion.
• A patient, positive, and empathetic approach.
• (Preferred) Experience in healthcare, with an understanding of the sensitivities involved.

What we can offer you

• Exceptional Rewards:Competitive pay and not-for-profit salary packaging to maximise your income
• For-Purpose Impact:Be part of a not-for-profit where surplus is reinvested into research & community care
• World-Class: Collaborate with global leaders across more than 100 medical specialties and 60 service areas
• Surgical Innovation:Work with eminent surgeons using next-gen robotics in cardiac, neuro & orthopaedic
• Premium Care:Deliver deeply personalised, patient-centred care in a 100% private-room en-suite facility
• Safe Staffing:Work with peace of mind under an historic EA delivering mandated nurse-to-patient ratios
• Professional Growth:Accelerate your career with clinical education programs & funded postgrad pathways
• Health & Wellbeing:Fitness Passport, discounted private health, & cultural recognitions and celebrations

Sponsorship / work rights for Australia

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Equal opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.

Have a question and want to know more

If you would like to discuss this opportunity, please contact Nurse Unit Manager - **************@svha.org.au

Closing Date: 8 October 2026 11:59pm

Reconciliation Action Plan

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

View Reconciliation Action Plan

Code of Conduct

View Code of Conduct