Patient Services Officer

St Vincent's Health Australia; Sydney; On-site; AUD 39,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Salary packaging

Maternity excellence

Robotic surgery hub

Oncology research

Nursing scholarships

Fitness & health benefits

Paid study leave

Job summary

St Vincent’s Health Australia’s Mater Hospital in North Sydney is seeking a Patient Services Officer on a casual basis to join the Patient Services team. The role covers a broad range of administrative duties across bookings, reception, switchboard and admissions, with a focus on patient information accuracy and high standards of service.

You will contribute to data integrity, support the Supervisor/Manager, and deliver patient-centred care over the phone and in person, with a flexible 7-day

Qualifications

• Experience in data entry and attention to detail is desirable.
• Ability to work a flexible 7-day roster with no set days or shift hours.
• Knowledge of hospital admission and discharge processes is advantageous.
• Experience in health administration and medical terminology is desirable.

Responsibilities

• Provide administrative duties across the hospital including bookings, file prep, switchboard, admissions and reception.
• Ensure data integrity and accuracy in patient information systems.
• Deliver patient-centred care with high levels of customer service in person and over the phone.
• Assist with other administrative duties as directed by your Supervisor/Manager.

Skills

Data entry

Administrative duties

Switchboard

Customer service

Job description

Job Description:

• Role Title: Patient Services Officer
• Role Type: Casual
• Department and Location: Patient Services, Mater Hospital, North Sydney
• Salary: 34.37 AUD base per hour +super

Welcome to the Mater, Sydney North Shore’s premier private hospital

Join a team built on a proud legacy of world‑class care, true compassion, and deep community roots.

Founded by the Sisters of Mercy in 1906 and powered today by St Vincent’s Health Australia (established by the Sisters of Charity), the Sisters’ spirit is our living heartbeat. We are a genuinely inclusive community celebrating all faiths and backgrounds, united in providing kind, exceptional care to everyone.

Whether you live locally or are traveling along the T1 or M1 rail corridors, your daily commute will be seamless. We are positioned just minutes from St Leonards, Wollstonecraft, and Crows Nest stations, with major Pacific Highway bus routes right on our doorstep.

Read on to explore this exciting role and the fantastic perks waiting for you here.

About The Role

• Provide a comprehensive range of administrative duties throughout the hospital including bookings, file preparation, switchboard, admissions and reception.
• Ensure data integrity and accuracy of information entered into our patient information and management systems.
• Deliver patient centred care with a high level of customer service, both in person and over the phone.
• Assist with any other administrative duties as directed by your Supervisor/Manager.

About You

• Experience in data entry and excellent attention to detail is desirable.
• Ability to work within a flexible roster across 7 days of week with no set days or shift hours.
• Sound knowledge of Admission and Discharge processes within a hospital environment.
• Experience in health administration and completion of a medical terminology course are desirable.

What we can offer you

• Exceptional Rewards: Benefit from highly competitive pay, excellent working conditions, and tax‑free salary packaging to maximise your income.
• Maternity Excellence: Advance your practice within Sydney’s premier private maternity service, featuring the city’s only private Level 4 Special Care Nursery.
• Surgical & Orthopaedic Innovation: Work alongside global leaders in a pioneering robotic‑assisted surgery hub—proudly the only Australian member of the International Society of Orthopaedic Centres.
• World‑Class Oncology: Deliver cutting‑edge cancer care and research, backed by the specialised Patricia Ritchie Centre and the holistic Kay Van Norton Centre for Wellbeing.
• Strong Professional Backing: Grow your career with world‑class research funding and extensive nursing scholarships provided by The Friends of the Mater Foundation.
• Great Health & Wellbeing Perks: Access Fitness Passport gym memberships, discounted private health cover, and paid study leave to support your personal growth.

Sponsorship / work rights for Australia

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Equal Opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.

Respectfully, this role is not open to recruitment agencies.

Closing Date:

8 September 2026 11:59pm

Reconciliation Action Plan:

At St Vincent’s we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail]

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct