Receptionist

St Vincent's Health Australia; Inner West; On-site; AUD 43,000 - 58,000; Part time

Benefits offered by this job

Competitive pay

Not-for-profit salary packaging

Funded postgraduate pathways

Wellbeing programs

Professional growth

Job summary

St Vincent's Private Hospital Sydney is seeking a receptionist on a casual basis to handle patient queries across multiple channels and deliver a high-quality, patient-centered experience. The role sits in the Ambulatory Care Unit and offers 24/32 hours per week with potential additional cover.

NSW, Darlinghurst location, salary $36.45 per hour plus casual loading. Experience in customer support, excellent communication, and discretion with sensitive information are essential.

Qualifications

• Proven experience in customer support or similar roles.
• Outstanding communication and problem-solving skills.
• Ability to handle sensitive information with discretion.
• Patient, positive, and empathetic approach.

Responsibilities

• Respond to patient queries across multiple channels (email, SMS, in person, phone).
• Provide accurate, clear, and timely information to patients.
• Collaborate with clinical team to resolve issues and advocate for patient needs.
• Deliver a seamless, 5-star patient experience through clear communication.

Skills

Customer support

Communication

Discretion

Empathy

Job description

Job Description:Role title: ReceptionistRole type: CasualDepartment and location: ACC St Vincent’s Private Hospital SydneySalary: $36.45 per hour (plus casual loading) + SuperWelcome to St Vincent’s Private Hospital Sydney, Sydney’s premier inner-city private hospitalJoin a team built on a proud legacy of world-class care, true compassion, and deep community roots.Founded in 1857 by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat. As a world-class tertiary facility, we are at the forefront of medical innovation, featuring high-acuity interventional suites, next-gen surgical robotics for complex specialties, and cutting-edge oncology backed by the renowned Kinghorn Cancer Centre. Here, you will work alongside global leaders and access funded postgraduate pathways to accelerate your career.Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep.Read on to explore this exciting role and the fantastic perks waiting for you here.About the role:This role will sit in our Ambulatory Care Unit and will be casual 24/32 hours a week and may include extra cover if needed. We can discuss part time also.Respond to patient queries across multiple channels (email, SMS, in person, and phone).Provide accurate, clear, and timely information.Collaborate with our clinical team to resolve issues.Advocate for patient needsDeliver a seamless, 5-star patient experience through clear communication and realistic expectation-setting.What We’re Looking ForProven experience in customer support or similar roles.Outstanding communication and problem-solving skills.Ability to handle sensitive information with discretion.A patient, positive, and empathetic approach.(Preferred) Experience in healthcare, with an understanding of the sensitivities involved.What we can offer youExceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your incomeFor-Purpose Impact: Be part of a not-for-profit where surplus is reinvested into research & community careWorld-Class: Collaborate with global leaders across more than 100 medical specialties and 60 service areasSurgical Innovation: Work with eminent surgeons using next-gen robotics in cardiac, neuro & orthopaedicPremium Care: Deliver deeply personalised, patient-centred care in a 100% private-room en-suite facilitySafe Staffing: Work with peace of mind under an historic EA delivering mandated nurse-to-patient ratiosProfessional Growth: Accelerate your career with clinical education programs & funded postgrad pathwaysHealth & Wellbeing: Fitness Passport, discounted private health, & cultural recognitions and celebrationsSponsorship / work rights for AustraliaPlease note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.Equal opportunityWe celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.How to applyThe closing date for applications is 1st October 2026. Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.Please submit your resume. A cover letter is welcome but not required.Respectfully, this role is not open to recruitment agencies.Have a question and want to know moreIf you would like to discuss this opportunity, please contact Nurse Unit Manager - [e-mail] Date:8 October 2026 11:59pmReconciliation Action Plan:At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail]