Receptionist

Absolute Health & Skin Clinic; Rockhampton Regional; On-site; AUD 33,000 - 39,000; Part time

Job summary

Absolute Health & Skin Clinic in Norman Gardens, QLD seeks a friendly Receptionist to be the welcoming face of our clinic, handling front-desk duties and basic admin. This casual, on-site position supports patients and our clinical team, managing appointments, registrations, payments and records while upholding clinic policies and infection control.

Ideal candidates have customer service experience, strong communication, and the ability to multitask with discretion and empathy.

Qualifications

• Previous reception or customer service experience, ideally in a healthcare or medical setting.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with patients and staff.
• Strong organisational and time management abilities to juggle multiple tasks efficiently.
• Proficiency with computer systems and clinic management software, or willingness to learn quickly.
• A friendly, patient and empathetic approach to patient care and support.
• Attention to detail and accuracy when handling patient information and administrative tasks.
• Ability to maintain confidentiality and handle sensitive patient information with discretion.
• Flexibility to work casual hours as required by the clinic.
• A current Working With Children Check (if applicable) or willingness to obtain one.
• Basic knowledge of healthcare terminology and clinic operations is desirable but not essential

Responsibilities

• Greeting patients and visitors with a warm, professional demeanour and managing the reception area
• Scheduling and confirming patient appointments using clinic management systems
• Processing patient registrations and maintaining accurate patient records and documentation
• Managing patient inquiries by phone, email and in person, providing information about services and treatments
• Processing payments and handling cash, card and electronic transactions securely
• Managing clinic scheduling to optimise appointment availability and minimise patient wait times
• Ordering and maintaining clinic supplies and materials as required
• Assisting with administrative tasks including filing, data entry and general office organisation
• Supporting the clinical team by preparing treatment rooms and ensuring a clean, hygienic environment
• Following clinic policies and procedures, including health and safety protocols and infection control measures

Skills

Reception experience

Customer service

Communication

Organizational skills

Software proficiency

Tools

Clinic management software

Job description

About the role

Absolute Health & Skin Clinic is seeking a Receptionist to join our team in Norman Gardens, QLD. This is a casual position that plays a vital role in creating a welcoming and professional first impression for our patients. As Receptionist, you will be the face of our clinic, managing patient interactions, administrative tasks, and ensuring our clinic operates smoothly. This position is essential to our clinic's success, as you will be instrumental in delivering exceptional patient experiences and supporting our clinical team to focus on providing quality healthcare and skin treatments.

What you'll be doing

Greeting patients and visitors with a warm, professional demeanour and managing the reception area

Scheduling and confirming patient appointments using clinic management systems

Processing patient registrations and maintaining accurate patient records and documentation

Managing patient inquiries by phone, email and in person, providing information about services and treatments

Processing payments and handling cash, card and electronic transactions securely

Managing clinic scheduling to optimise appointment availability and minimise patient wait times

Ordering and maintaining clinic supplies and materials as required

Assisting with administrative tasks including filing, data entry and general office organisation

Supporting the clinical team by preparing treatment rooms and ensuring a clean, hygienic environment

Following clinic policies and procedures, including health and safety protocols and infection control measures

What we're looking for

Previous reception or customer service experience, ideally in a healthcare or medical setting

Excellent communication skills, both written and verbal, with the ability to interact professionally with patients and staff

Strong organisational and time management abilities to juggle multiple tasks efficiently

Proficiency with computer systems and clinic management software, or willingness to learn quickly

A friendly, patient and empathetic approach to patient care and support

Attention to detail and accuracy when handling patient information and administrative tasks

Ability to maintain confidentiality and handle sensitive patient information with discretion

Flexibility to work casual hours as required by the clinic

A current Working With Children Check (if applicable) or willingness to obtain one

Basic knowledge of healthcare terminology and clinic operations is desirable but not essential

About us

Absolute Health & Skin Clinic is a dedicated healthcare provider committed to delivering comprehensive medical and aesthetic skin treatments in a welcoming and professional environment. Our team is passionate about providing patient-centred care and helping our clients achieve their health and wellness goals. We pride ourselves on our professional standards, clinical expertise and commitment to creating a supportive workplace culture that values our staff and patients alike.

What we offer

We offer a casual position with flexible working hours to suit your lifestyle. Our team enjoys a supportive and collaborative workplace where your contribution is valued. You will have the opportunity to work alongside experienced healthcare professionals and develop your skills in the medical administration field. We are committed to ensuring a positive work environment that prioritises staff wellbeing and professional development.