Client Services and Administration Officer

South Coast Certifiers; Warilla; On-site; AUD 65,000 - 75,000; Part time

Benefits offered by this job

Free parking

Job summary

South Coast Certifiers is seeking a two-day-per-week Client Services and Administration Officer to support the certification and approval process for homeowners, builders and building professionals. The role emphasises organisation, client communication and accurate administration, with full on-site duties at Warilla.

You’ll be trained on our systems and processes, with autonomy once proficient, and a salary pro rata to two days per week. Park nearby and a friendly team environment await.

Qualifications

• Experienced administrator with strong organizational skills.
• Excellent client communication and timely follow-ups.
• No building/certification experience required; willingness to learn our systems.

Responsibilities

• Answer incoming calls, respond to voicemail messages and emails promptly.
• Manage outstanding invoices, quotes and variations from start to finish.
• Keep administrative processes organized and up to date with reference documents.
• Follow established processes and look for ways to improve efficiency.
• Provide back-end support to the Office Manager and ensure tasks are completed on time.

Skills

Highly organized

Client communication

Phone etiquette

Follow-up discipline

Process discipline

Efficiency mindset

Reliability & punctuality

Job description

Client Services and Administration Officer

Client Services & Administration Officer

Part-time | 2 fixed days per week | Warilla, NSW

$65,000–$75,000 p.a. full-time equivalent, pro rata

You’re an experienced administrator. You know how to keep things organised, communicate well with clients, follow things up and make sure the details are taken care of.

You may just not want to do it five days a week.

We’re looking for someone who wants two consistent days of work each week, with competitive pay, clear responsibilities and the autonomy that comes with being trusted to do your job well.

You don’t need experience in building or certification. We’ll teach you our systems and processes and support you while you learn the role.

What you’ll take ownership of

South Coast Certifiers helps homeowners, builders and building professionals navigate the building certification and approval process.

Your role is to keep the administrative side of that process organised, followed up and moving.

You’ll answer incoming calls and respond promptly to voicemail messages and emails. We pride ourselves on great communication, so an important part of your role is making sure our clients feel informed and know where things are up to.

You’ll also keep on top of outstanding invoices, quotes and variations, and manage our variation process from start to finish.

There are important behind-the-scenes tasks too, including referencing documents and keeping administration in order.

We’re looking for someone who gets satisfaction from knowing what’s outstanding, following it up and getting it sorted.

What we’re looking for

Building or certification experience isn’t required. Strong administrative experience is.

You’ll probably suit this role if you:

• are highly organised with strong attention to detail
• communicate warmly and professionally with clients
• are confident picking up the phone and following people up
• are persistent when an invoice, quote or response is outstanding
• follow established processes consistently
• spot opportunities to make things work more efficiently
• are reliable, punctual and do what you say you’re going to do.

That last point matters to us. We’re a small team and we need someone we can depend on.

We don’t expect you to know everything straight away, and we’d much rather you ask a question than guess. Certification work can’t be guesswork. Once you’re trained and proficient, we’ll trust you to take ownership of your responsibilities without needing repeated reminders.

What you can expect from us

You’ll work alongside our Office Manager while you learn, with documented processes to follow and someone nearby when you have questions.

We’ll give you the support to learn the role properly, then the autonomy to get on with it as your confidence and proficiency grow.

We’re serious about the service we provide, and getting the details right matters.

The practical details

This is an on-site role at our Warilla office, working two consistent days per week.

Our preference is Wednesday and Friday, although there may be some flexibility in agreeing the two days initially. Once agreed, we need those days to be consistent.

You’ll have your own workspace and plenty of free parking.

Salary: $65,000–$75,000 p.a. full-time equivalent, paid pro rata for your agreed hours.