Receptionist

Shanahan Family Law; Maroochydore; On-site; AUD 50,000 - 60,000; Full time

Job summary

Shanahan Family Law in Maroochydore is seeking a friendly, proactive Receptionist to be the welcoming face and voice of the firm. This full-time role runs Monday to Friday, based in our Maroochydore office, and focuses on delivering exceptional client service from the moment clients enter or call us.

You will be the first point of contact, manage calls and appointments, assist with client enquiries, and help keep the reception area organised while providing admin support to the legal and

Qualifications

• Previous reception or administration experience is highly valued, particularly within a law firm or professional services environment.

Responsibilities

• Be the warm, friendly and professional first point of contact for clients and visitors.
• Answer incoming calls with confidence and a courteous telephone manner.
• Welcome clients to the office and ensure they feel comfortable, valued and supported.
• Manage appointments, meeting rooms and reception schedules.
• Assist with new client enquiries and direct them to the appropriate team members.
• Maintain a beautifully presented, organised and welcoming reception area.
• Provide administrative support to legal and operations teams.
• Keep on top of competing priorities in a busy professional environment.
• Bring positivity, initiative and a can-do attitude to the office daily.

Job description

Shanahan Family Law | Maroochydore, Sunshine Coast

Full Time | Monday to Friday

Receptionist

Are you the superstar we've been looking for?

We don't want just any receptionist. We want someone who makes people feel genuinely welcome from the moment they walk through our doors or pick up the phone.

At Shanahan Family Law, we believe first impressions matter, and we're searching for an exceptional Receptionist to become the friendly face and welcoming voice of our firm.

We're looking for someone who is bubbly, warm, organised, professional and genuinely loves people. Someone who can brighten a client's day with a smile, make them feel comfortable and supported, and keep our busy reception running like clockwork.

If you're the kind of person who remembers names, notices the little things, takes pride in creating a welcoming environment and loves being the person everyone can rely on, we would love to meet you!

A little about us

Shanahan Family Law is a specialist family law firm based in the heart of Maroochydore.

We help families through some of the most challenging moments of their lives with compassion, clarity and genuine care.

We have a wonderful team of dedicated professionals who work hard, support one another and believe that a positive workplace culture makes all the difference.

And now, we're looking for someone special to join us!

What you'll be doing

As our Director of First Impressions, you'll play an important role in creating an exceptional experience for every client who interacts with our firm.

Your responsibilities will include:

• Being the warm, friendly and professional first point of contact for our clients and visitors.

• Answering incoming calls with confidence, empathy and an exceptional telephone manner.

• Welcoming clients into our office and ensuring they feel comfortable, valued and supported.

• Managing appointments, meeting rooms and reception schedules.

• Assisting with new client enquiries and directing them to the appropriate team members.

• Maintaining a beautifully presented, organised and welcoming reception area.

• Providing administrative support to our legal and operations teams.

• Keeping on top of competing priorities in a busy professional environment.

• Bringing positivity, initiative and a can do attitude to the office every day.

The superstar we're looking for

We're looking for someone who brings more than just great administrative skills. We want someone with personality, heart and pride in what they do.

You'll be someone who:

• Has a naturally warm, bubbly and engaging personality.
• Has an exceptional telephone manner and communicates with confidence and professionalism.
• Genuinely enjoys helping people and making them feel welcome.
• Is highly organised, detail oriented and loves keeping things running smoothly.
• Can juggle multiple priorities while remaining calm, composed and smiling.
• Understands the importance of discretion, confidentiality and empathy.
• Takes initiative, thinks ahead and doesn't wait to be asked.
• Is reliable, punctual and takes pride in their presentation and work.
• Enjoys being part of a team and is always willing to lend a hand.
• Has strong computer skills and is comfortable learning new systems.

Previous reception or administration experience is highly valued, particularly within a law firm or professional services environment. However, we're equally interested in finding the right personality, attitude and genuine passion for delivering outstanding client service.

Why join Shanahan Family Law?

We know that great people are the heart of a great business.

When you join us, you'll become part of a friendly, supportive and collaborative team that genuinely cares about the work we do and the people we help.

You’ll enjoy:

• A full time, Monday to Friday position.
• Working in our modern Maroochydore office.
• A welcoming and supportive team environment.
• The opportunity to be part of a growing and progressive family law firm.
• A workplace where your contribution is genuinely valued.
• The opportunity to make a meaningful difference in our clients' experience every single day.

Sound like you? We’d love to hear from you!

If you’re a people person with a big smile, a warm heart, exceptional organisational skills and a passion for making every first impression count, we want to hear from you.

Tell us why you would make an amazing Director of First Impressions at Shanahan Family Law.

Please submit your resume along with a short cover letter introducing yourself and telling us what makes you our next reception superstar.

We can't wait to meet you!