Receptionist

Shine Lawyers; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Job summary

Shine Lawyers in Melbourne (Pakenham) invites applications for a part-time Administration Assistant/Paralegal. You will greet clients at reception, support the legal team with administrative tasks, and help manage front office operations.

The role offers a pathway to grow within a connected team and contribute to positive client outcomes. The position requires prior admin experience, strong customer service, accurate typing with Word/Excel, and excellent communication.

Qualifications

• Previous administration/business support experience.
• Customer service mindset and professional presentation.
• Accurate typing skills with intermediate Word & Excel.
• Keen eye for detail in document management and collation.
• Strong written and verbal communication skills.
• Empathetic approach with a passion for helping people, including trauma survivors.

Responsibilities

• Be the first point of contact for clients at the Pakenham front desk and support the legal team with admin tasks.
• Optimise usage of internal systems to process information and file management.
• Handle meetings, room bookings, mail, and archive management; identify opportunities to improve processes.
• Respond to inbound calls, emails, and couriers; prepare client documents and correspondence.
• Prepare matters for conferences/hearings, including briefs to Counsel and experts and basic legal searches.
• Provide chargeable and non-chargeable administrative support to assist the team and client outcomes.

Skills

Administration experience

Customer service

Typing (Word/Excel)

Document management

Communication skills

Empathy for trauma clients

Tools

Microsoft Word

Microsoft Excel

Job description

The Opportunity

At Shine, we champion better justice for our clients. As part time, permanent Administration Assistant/Paralegal based in our Pakenham team, that starts with you. You’ll be the first person our clients meet with, making meaningful, long-lasting impact every day - for the people we support, our legal teams and the entire firm.

Want a job that provides real career progression to kick start or continue your legal career? You'll be part of a truly connected team of authentic people who are as passionate as you are. And you’ll be visible and valued for who you are and what you bring.

While this role is an administration position, it's also based on our Pakenham reception desk, and will have the added duties of meeting and greeting clients, and ensuring our front office, meeting rooms and facilities are kept clean and tidy – your proactive nature to look for work won’t go unnoticed here!

This is a part time role working a minimum of 3 days per week. You will have the flexibility to nominate your preferred days throughout the recruitment process, so please get in touch!

You will be a true champion of our clients by:

• Supporting our legal team with administrative tasks and optimising the use of internal systems to process information.
• Cultivating strong relationships and trust through empathy and understanding, interpreting client needs and connecting them with the right legal team members.
• Applying your keen eye across general filing, indexing medical records, requesting documents, processing expenses, photocopying, mail management, and archiving management to spot opportunities for improvement so that we can stay ahead of the pack and deliver the best outcomes for our clients.
• Responding to inbound calls, couriers and emails from clients, preparation of new client documents, ensuring they feel looked after, supported and heard.
• Assisting with preparing matters for conference and hearing, including collating briefs to Counsel and experts, legal searches, preparation of court and legal documents and general correspondence.
• Proactively providing chargeable and non-chargeable support to our legal team with general administrative duties, in order to obtain maximum compensation for clients, from file opening to closure.

What you’ll bring

• Previous administration/business support experience.
• Professional presentation with a customer service focus.
• Accurate typing skills with intermediate Word & Excel skills.
• Keen eye for detail in your document management and collation skills.
• A great communicator both verbally and in writing.
• You’ll be naturally empathetic and have a resolute passion for helping people, especially those that have undergone trauma.
• You’ll recognise and value the importance of your role in being the gateway to support our clients.

Shine Lawyers: A place for you. It means more here.

At Shine, purpose really matters.

• It’s our clients, who summon the courage to stand up to injustice.
• It’s the communities we are part of and support every day.
• It’s our team, who champion what’s right and make this place what it is.

We’re an ASX-listed organisation, and we've been standing up for the rights of everyday Australians for more than 50 years. We’ve achieved a lot but you’ll find no airs and graces here. We’re humble yet relentless. We don’t pretend to be anything other than ourselves.

And together, we’ve created a place for you to thrive.

Here are some of the things we hope you’ll love about working with us:

• Connect and be you:Get the benefits you need, and work with truly authentic people. And you can enjoy the security of a large, well-established firm that treats you as a person, not a number.
• Challenge and be challenged:We’re not here for “easy”. We want you to take your place at Shine and make a real impact. Question and challenge - that’s how we grow.
• Achieve and grow:Start your Shine journey with our in‑house learning programs, where you’ll find immediate connection and be set up for success. You will be provided real opportunities to step up and grow - within your role and beyond.

As part of The Circle Back Initiative, we want you to feel supported through our recruitment process, which means that you will hear back from our friendly team – no matter the outcome.

We are committed to making Shine Lawyers a place for you by encouraging and supporting our people to bring their authentic selves to the workplace, and as a result, we know you’ll put your best self forward while righting wrong for our clients. We’re passionate about maintaining a diverse and inclusive environment here at Shine that celebrates all of our differences with age, disability, ethnicity, gender and sexual orientation, to name a few, and we encourage applications from Aboriginal and Torres Strait Islander candidates. You bring you.

Excited to join us and stand up to injustice?