Receptionist

Big4 Gold Coast Holiday Park & Motel; Gold Coast City; Sur place; AUD 30 000 - 39 000; Temps partiel

Résumé du poste

BIG4 Gold Coast Holiday Park in Helensvale is seeking a friendly Receptionist on a casual basis to manage guest check-ins, bookings and inquiries. You will be the face of the park, handling administrative tasks and ensuring smooth day-to-day operations with a welcoming approach.

The role requires excellent customer service, strong communication, and proficiency with RMS booking systems and MS Office. Flexibility to work across shifts, including evenings and weekends, is essential in our dynamic

Qualifications

• Excellent customer service and a genuine desire to assist guests
• Strong written and verbal communication
• Proficient with RMS booking system, email and Microsoft Office
• Good organisational and time-management abilities
• Friendly, outgoing and professional under pressure
• Reliable, punctual and accurate in data entry and records
• Flexible to work evenings, weekends and public holidays
• Hospitality or reception experience is desirable
• Must be able to maintain confidentiality of guest information

Responsabilités

• Greet guests and visitors in a warm, professional manner
• Manage guest check-ins and check-outs and process bookings
• Handle incoming calls and direct enquiries to the right staff
• Respond to guest requests and resolve issues promptly
• Process new bookings via phone, email and online systems
• Maintain accurate, confidential guest records and reservation details
• Provide information about facilities, amenities and local attractions
• Coordinate with housekeeping and maintenance to communicate guest needs

Connaissances

Customer service

Communication

RMS booking system

MS Office

Organisational skills

Multitasking

Attention to detail

Flexible shifts

Hospitality experience

Outils

RMS Booking System

Microsoft Office

Description du poste

About the role

BIG4 Gold Coast Holiday Park is seeking a friendly and professional Receptionist to join our team on a casual basis. Based in Helensvale, this role is essential to creating a welcoming first impression for our guests and ensuring smooth day-to-day operations at our holiday park. As a Receptionist, you will be the face of our organisation, handling guest inquiries, bookings, and general administrative tasks that keep our Park running efficiently.

Key responsibilities

• Greeting guests and visitors with a warm, professional and helpful demeanour upon arrival
• Managing guest check-ins and check-outs, including booking data entry and processing payment transactions
• Handling incoming telephone calls and directing enquiries to appropriate staff members
• Responding to guest requests and resolving issues promptly and courteously
• Processing new bookings via phone, email and online booking systems
• Maintaining accurate and confidential records of guest information and reservation details
• Providing information about facilities, amenities and local attractions to guests
• Supporting housekeeping and maintenance teams by communicating guest requirements

What we're looking for

• Excellent customer service skills with a genuine desire to assist guests and create positive experiences
• Strong communication abilities, both written and verbal, with clear and professional presentation
• Proficiency in using computers and familiarity with RMS booking systems, email and Microsoft Office applications
• Organisational and time management skills, with the ability to manage multiple tasks simultaneously
• Friendly, outgoing personality with the ability to remain calm and professional under pressure
• Attention to detail and accuracy in record-keeping and data entry
• Flexibility to work across various shifts, including evenings, weekends and public holidays as required
• Previous reception or hospitality experience is highly desirable
• Reliable and punctual with strong work ethic and friendly professional attitude

What we offer

BIG4 Gold Coast Holiday Park offers a dynamic and rewarding work environment where your contribution is valued. As a casual team member, you will enjoy flexibility in your working arrangements whilst being part of a supportive hospitality team. We provide opportunities to develop your customer service skills in a fast-paced holiday destination setting and the chance to work alongside experienced professionals who are passionate about delivering excellent guest experiences.

About us

BIG4 Gold Coast Holiday Park is a premier holiday destination located in Helensvale, offering quality accommodation and top-class facilities for families, couples and groups visiting the Gold Coast. Our commitment is to provide exceptional guest experiences through outstanding customer service, comfortable accommodation and a range of on-site amenities. We pride ourselves on creating a welcoming atmosphere where every guest feels valued and looked after. Our team is dedicated to maintaining the highest standards of hospitality and ensuring Magic in Every stay.