Receptionist

CHN Real Estate Group; City of Melbourne; On-site; AUD 50,000 - 62,000; Full time

Job summary

CHN Real Estate Group in Whitehorse, Victoria, is seeking a friendly and professional Receptionist to be the face of our office. You will be the first point of contact for clients, ensuring a warm welcome and efficient support for the team. This role requires strong communication, neat personal presentation, and proficiency with Microsoft Office.

Mandarin is an advantage. You will answer calls, greet visitors, manage emails, schedule meetings, update databases, and keep the office organized in a

Qualifications

• Excellent communication and presentation skills.
• Proficient with Microsoft Office suite (Word/Excel/Outlook).
• Confidentiality and professionalism in handling client information.
• Mandarin language skills are advantageous.

Responsibilities

• Answer and direct incoming phone calls in a professional and courteous manner.
• Greet and assist clients, visitors, and agents with a welcoming attitude.
• Respond to emails and inquiries promptly and professionally.
• Schedule and coordinate meetings and appointments.
• Maintain and update office databases with accurate data entry.
• Assist with filing, photocopying, and general administrative duties.
• Keep reception and meeting rooms tidy and organized at all times.
• Manage office supplies and branding materials.
• Support sales and property management teams with admin tasks.

Skills

Customer service

Communication

MS Office

Multitasking

Organizational skills

Confidentiality

Mandarin (advantage)

Tools

Microsoft Office

Job description

Are you a person with a passion for exceptional customer service? CHN Real Estate Group, a top-performing agency in Whitehorse, Victoria, is looking for a friendly and professional Receptionist to be the face of our office.

About the Role：

As our receptionist, you will be the first point of contact for clients, ensuring they receive a warm welcome and professional assistance. You will play a vital role in supporting our team by handling various administrative and organizational tasks to maintain a smooth office operation.

Key Responsibilities

Answer and direct incoming phone calls in a professional and courteous manner, taking messages when necessary

Greet and assist clients, visitors, and agents, ensuring they feel welcomed and attended to

Respond to emails and general inquiries promptly and professionally

Schedule and coordinate meetings and appointments

Maintain and update office databases, ensuring accurate data entry and record-keeping

Assist with office administrative duties such as filing, photocopying, and document preparation

Keep the reception, office, and meeting rooms clean, tidy, and organized at all times

Manage office supplies and order stationery, branding products, settlement gifts, ensuring stock levels are maintained

Support the sales and property management team with administrative tasks as needed

Provide administrative supports as needed.

What We’re Looking For

Strong communication skills (both written and verbal)

Excellent personal presentation and a positive, professional demeanor

Proficiency in computer skills, including Microsoft Office (Word, Excel, Outlook)

Highly motivated, reliable, and punctual with strong attention to detail

Ability to multitask and stay organized in a fast-paced environment

A proactive and customer-focused approach to work

The ability to follow procedures and maintain confidentiality when handling client information

Fluency in Mandarin is an advantage

Work in a dynamic and supportive team

Gain valuable experience in the real estate industry

Career growth opportunities within a high-performing and professional environment

A vibrant office culture with a commitment to excellence

If you have a passion for real estate and outstanding customer service, we’d love to hear from you!