Receptionist

The Three Seas Psychology Group; City of Melbourne; On-site; AUD 36,000 - 44,000; Part time

Job summary

The Three Seas Psychology Group in Richmond, VIC is seeking a casual Receptionist to join our team. You will be the first point of contact for clients, handling front desk tasks and supporting the administrative functions that keep our psychology practice running smoothly.

Based at Richmond, you will greet clients, schedule appointments, process payments, answer calls, and help with file management while maintaining confidentiality and a welcoming, professional environment for clients and

Qualifications

• Reception experience in a healthcare or allied health setting is ideal.
• Strong organisational and time-management skills are required.
• Excellent written and verbal communication is essential.
• Ability to maintain privacy and confidentiality in a healthcare environment.
• Professional demeanour under pressure and empathy for clients.

Responsibilities

• Greeting clients on arrival and providing a warm, professional welcome.
• Managing appointment scheduling and maintaining client records.
• Processing payments with accuracy and confidentiality.
• Answering telephone enquiries and directing calls to staff.
• Maintaining a clean, organised reception area.
• Assisting with filing, photocopying and general office duties.
• Supporting clinicians with administrative tasks as needed.
• Maintaining confidentiality and privacy regulations relevant to healthcare settings.

Skills

Reception experience

Front-desk skills

Communication skills

Organisational skills

Privacy & confidentiality

Tools

Practice management software

Job description

The Three Seas Psychology Group – Richmond VIC

The Three Seas Psychology Group is seeking a Receptionist to join our team on a casual basis. This is a key position that serves as the first point of contact for our clients and plays a vital role in ensuring smooth operations across our practice. Based in Richmond, VIC 3121, you will be responsible for managing our front desk, welcoming clients, and supporting the administrative functions that keep our psychology practice running efficiently. This role is essential to creating a professional and welcoming environment for both our clients and clinical staff.

What you'll be doing

Greeting clients as they arrive and providing them with a warm, professional welcome

Managing appointment scheduling and maintaining accurate client records using practice management software

Processing payments and managing financial transactions with accuracy and confidentiality

Answering telephone enquiries and directing calls to appropriate staff members

Maintaining a clean, organised and professional reception area

Assisting with administrative tasks such as filing, photocopying and general office duties

Processing client paperwork and ensuring all documentation is complete and properly filed

Supporting clinicians by managing schedules and providing administrative assistance as needed

Maintaining strict confidentiality and adhering to privacy regulations relevant to healthcare settings

Handling client enquiries with empathy and professionalism

What we're looking for

Previous reception or front-desk experience, preferably in a healthcare, medical or allied health setting

Strong organisational and time-management skills with the ability to manage multiple tasks simultaneously

Excellent communication skills, both written and verbal

Proficiency with computer systems and practice management software (training can be provided)

Professional demeanour and the ability to remain calm under pressure

A genuine empathy and patience when interacting with clients who may be experiencing emotional distress

Discretion and commitment to maintaining client confidentiality and privacy

Attention to detail and accuracy in administrative tasks

Flexibility and willingness to adapt to a casual working arrangement

A commitment to providing exceptional customer service

About us

The Three Seas Psychology Group is a dedicated psychology practice committed to providing high-quality mental health services to our community. Our team of experienced psychologists works collaboratively to support clients' wellbeing and recovery. We pride ourselves on creating a supportive, professional environment where both clients and staff feel valued. We are dedicated to maintaining the highest standards of care and professionalism in everything we do.

What we offer

As part of The Three Seas Psychology Group, you will benefit from working in a supportive and collaborative team environment. We value our staff and offer:

A flexible casual working arrangement that can be tailored to your availability

A welcoming and professional workplace culture

The opportunity to make a positive impact on clients' lives within a healthcare setting

Training and support to develop your skills in practice administration

Exposure to the psychology and mental health field