Senior Reception Administrators x2

Soaring Health; City of Hume; On-site; AUD 55,000 - 65,000; Full time

Job summary

Soaring Health in Craigieburn is seeking highly organised receptionists to be the first point of contact for clients, providing a warm welcome and professional service.

Two years of fast-paced health reception experience is preferred, with strong communication and proficiency in Microsoft 365 and CRM tools like Splose; flexibility to cover other clinics.

Join a supportive team with training and opportunities to grow while helping clients access essential Allied Health services.

Qualifications

• Two years’ experience in fast-paced health reception.
• Experience in Disability/NDIS sector is desirable.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft 365 and CRM tools.
• Flexible to cover leaves at other clinics.

Responsibilities

• Provide a warm and professional welcome to every client, in person and over the phone
• Coordinate bookings, cancellations and reschedules with sensitivity to client needs
• Maintain document control and ensure ongoing compliance
• Handle confidential information with care and integrity
• Support the clinic team by ensuring smooth operations and a comfortable environment
• General clinic housekeeping duties (stock replenishment, general cleaning)

Skills

Customer service

Communication

Microsoft 365

CRM experience

Tools

Splose

Microsoft 365 Suite

Job description

At Soaring Health, we believe that every person deserves the chance to live a full, healthy and independent life. With six state-of-the-art Allied Health clinics across Melbourne, our team delivers services in Occupational Therapy, Speech Pathology, Psychology, Physiotherapy, Dietetics, and more.

We are more than a workplace - we are a community of professionals dedicated to enriching lives, supporting families, and making a lasting impact.

THE OPPORTUNITY

We are seeking highly organised and experienced receptionists in our Craigieburn location. As the first point of contact for our clients, you will play a vital role in creating a welcoming, supportive, and professional environment. If you're a people-focused individual who enjoys contributing to a client-centred team, can manage competing priorities, and adapt to varying workloads, we want to hear from you.

RESPONSIBILITIES

Provide a warm and professional welcome to every client, in person and over the phone

Coordinate bookings, cancellations and reschedules with sensitivity to client needs

Maintain document control and ensure ongoing compliance

Handle confidential information with care and integrity

Support the clinic team by ensuring smooth operations and a comfortable environment

General clinic housekeeping duties (stock replenishment, general cleaning)

WHAT YOU'LL BRING

A reliable and positive attitude, with the ability to engage clients effectively

A minimum of two years experience working in a fast-paced health reception role

Professional experience in the Disability/NDIS sector is highly desirable

Excellent written and verbal communication skills

Proficiency in Microsoft 365 (Word, Excel, Outlook) and Splose or similar CRM

Flexibility to provide leave cover at other clinic locations

WHY JOIN US?

A supportive team that values collaboration, care and growth

You will receive dedicated support and structured training to ensure you feel confident and capable from day one.

Employee Assistance Program (EAP) for confidential support and counselling

Be part of a team where your support helps improve people's lives every day

READY TO HAVE INFLUENCE?

Immediate start available we are actively reviewing applications and will contact short-listed applicants on a rolling basis.