Office Administrator/Receptionist

Succoris Psychology; City of Greater Bendigo; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Generous salary

Paid annual leave

Personal leave

Public holidays

Superannuation

Flexible hours

Good work/life balance

Strong peer support

Induction and training

Beautifully appointed spaces

Job summary

Succoris Psychology in Bendigo seeks an organised Office Administrator to be the face of the clinic, welcoming clients and ensuring a warm, professional customer experience.

You will oversee day-to-day operations, coordinate appointments for psychologists, manage records and billing support with the team, and maintain confidential handling of patient information in a supportive, compliant environment.

Qualifications

• Experience in office administration and reception
• Strong organisational skills and reliability
• Excellent communication and customer service
• Proficient with IT and software systems (e.g., Halaxy)

Responsibilities

• Welcoming clients and creating a warm, accepting environment.
• Coordinate office activities and operations to secure efficiency and compliance with policies.
• Manage agendas/diaries/client appointments for the team.
• Handle phone calls and correspondence (email, letters, packages).
• Support budgeting and bookkeeping procedures with the business manager.
• Create and update records and databases with personnel, financial and other data.
• Track office supplies and place orders as needed.
• Submit timely reports and prepare presentations/proposals as assigned.
• Assist colleagues whenever necessary.
• Interact with clients and provide excellent customer service.
• Manage client records and IT systems.
• Implement workplace procedures.
• Liaise with psychologists to ensure they have necessary support.
• Oversee daily practice operations, including scheduling, billing, debt collections.

Job description

We have created beautiful mental healthcare practices that we love working in, with warm; authentic; and supportive teams. We are looking for a highly organised and reliable receptionist to be the face of the business in our Bendigo clinic.

Succoris Psychology aims to offer everyone in our teams the flexibility to live the life they want. By offering secure, employed roles, we enable all our staff to create a healthy balance between their work and other pursuits.

What We Offer

Connection and Community

We offer workplaces where everyone is working towards the same common goals and supporting each other in achieving their parts of that. As a member of one of our teams, you will enjoy regular opportunities to connect with our team through regular social events and walks.

Autonomy and Flexibility

We carefully select the people we work with because our culture is important to us. We want our administrators to have the autonomy to thrive but also know that support is there in the ways they need it. We aim to support our team members to have flexibility to be able to support them to live their best lives.

Support Team

We offer regular opportunities for support from our friendly, supportive and highly efficient Clinic Director, Nikita, who is on hand to assist with any support needs and training, as well as regular catch-ups with the business managers and lead clinicians. We also pride ourselves on having comprehensive organisational procedural plans which create a streamlined and effective business and are backed by our HR and accounting team. Our warm, caring and highly skilled support teams are available to assist and meet any needs as they arise. We also provide a comprehensive on-boarding process complete with an Employee Handbook which details policies and procedures for new team members. We value learning and connection, and are committed to providing opportunities for all our staff to grow into their dream role within Succoris.

Remuneration

We offer our employees competitive remuneration, including superannuation contributions; sick leave; and holiday leave. We value loyalty and are able to transition our staff quickly through our pay structure.

About The Role

We are looking for an office administrator to join our beautifully appointed Bendigo psychology practice.

Our office is a growing psychology clinic, focused on providing the highest quality of health care services for our clients. As the face of the business, you will be responsible for welcoming clients in a warm and friendly manner and providing them with an excellent customer experience.

We are currently looking for a capable Office Administrator to oversee the day-to-day running of the clinic and administrate our team of psychologists. This role will suit a person with strong managerial experience, who is open, empathic and non-judgmental and can provide support and coordination to a team. The ideal candidate will have proven time management skills, ability to prioritise, problem solve and the ability to multi task.

The ideal candidate would have experience of administrating a medical practice and be familiar with using EFTPOS/HICAPS, using Halaxy Practice Software, an understanding of Medicare rebating. A qualification in business administration will be highly regarded. They would also be able to ensure the psychology practice remains financially sustainable (e.g. checking invoices have been paid), with support from our Business Manager, whilst delivering excellent customer service.

The ideal candidate would also feel confident in making key administration decisions and oversees day-to-day practice operations.

They would also be able to demonstrate an understanding of some of the professional requirements in handling patient confidentiality and risk.

Responsibilities

• Welcoming clients and helping them to feel comfortable by offering beverages and creating a warm and accepting environment.
• Coordinate office activities and operations to secure efficiency and compliance to company policies/procedures.
• Manage agendas/diaries/client appointments for the team.
• Manage phone calls and correspondence (e‑mail, letters, packages etc.).
• Support budgeting and bookkeeping procedures and liaise closely with the business manager.
• Create and update records and databases with personnel, financial and other data.
• Track stocks of office supplies and place orders when necessary.
• Submit timely reports and prepare presentations/proposals as assigned.
• Assist colleagues whenever necessary.
• Interact with clients and provide excellent customer service.
• Manage client records and IT system.
• Implement workplace procedures.
• Liaise with psychologists to ensure they have necessary support.
• Oversee daily practice operations, including appointment scheduling, billing procedures, debt collections

In return we offer a caring, friendly and warm team environment for the right candidate to develop their skills and career.

The ideal candidate would be able to demonstrate their abilities in the following areas:

• Can work autonomously as well as part of a team
• Sound knowledge of Medicare fee codes
• Proven experience within medical centers /healthcare area
• Strong knowledge of IT & software systems (preferably Halaxy)
• Excellent verbal and written communication skills (competent with Microsoft Word and Excel)
• Proven abilities in multi-tasking, time management, problem solving
• A strong work ethic is essential
• Demonstrate good initiative
• A professional approach at all times
• Friendly and empathetic personality
• Ability to follow admin processes

Benefits include

• generous salary
• flexible yet secure employment with paid annual leave, personal leave, public holidays and superannuation
• flexibility with hours and good work/life balance
• strong peer support
• a stimulating and varied range of work suited to your strengths and interests
• comprehensive induction and training
• beautifully appointed work spaces

We pride ourselves on creating positive work cultures and the maintenance of good work/life balance.

Please contact Nikita at: ************@succoris.com.au for more information or view our website for more information about us: www.succoris.com.au

Please note that this advert may close prior to the advertised date due to expected high level of response.