Casual Receptionist

Healthy Gut and Mind; Strathfield Municipal Council; On-site; AUD 30,000 - 44,000; Part time

Job summary

Healthy Gut & Mind, a boutique psychology and gastroenterology clinic in Strathfield, seeks a warm, friendly and organised Casual Receptionist to join the team on Tuesdays and Wednesdays. The role involves answering calls, handling emails, booking and coordinating appointments, and supporting clinicians across locations.

Ideal candidates will be able to multitask in a busy reception and maintain a calm, professional manner.

Qualifications

• Warm, welcoming and professional demeanor.
• Strong customer service and administrative experience considered.
• Willingness to learn new systems and procedures.

Responsibilities

• Welcoming clients and patients to the clinic.
• Answering telephone and email enquiries.
• Making and confirming appointments.
• Managing psychologist and gastroenterologist diaries.
• Coordinating appointments across three clinic locations.
• Conducting intake and allocating new clients to the appropriate psychologist.
• Processing Medicare, Workers Compensation, CTP and NDIS billing.
• Processing payments and invoices.
• Using Shexie, Microsoft Outlook and other clinic systems.
• Providing administrative support to our clinicians.
• General reception and light clinic housekeeping duties.

Skills

Customer service

Organised

Communication skills

Multitasking

Administrative tasks

Friendly personality

Tools

Shexie

Microsoft Outlook

Job description

Casual Receptionist: Healthy Gut & Mind

Strathfield | Tuesday & Wednesday | Casual Position

A position is available for a friendly, warm and organised Casual Receptionist to join our boutique psychology and gastroenterology clinic in Strathfield.

We are a small, welcoming clinic with three psychologists and one gastroenterologist, and we pride ourselves on providing a warm, professional and supportive environment for both our clients and our team.

About Our Clinic

Healthy Gut & Mind is a boutique multidisciplinary clinic providing psychology and gastroenterology services in a warm, welcoming and professional environment.

We have three psychologists and one gastroenterologist, with different health professionals working from the clinic throughout the week. This means the clinic environment is varied, interesting and people-focused, with different professionals and clients coming through the practice on different days.

We are a small team and value kindness, professionalism, teamwork and good communication.

About the Position

We are looking for someone who is warm, welcoming, organised and confident, with the ability to multitask and manage a busy reception environment while maintaining a calm and friendly manner.

The position is currently available 2 days per week:

• Tuesday: 8:00am-3:00pm
• Wednesday: 8:00am-5:30pm

There may be opportunities for additional hours in the future.

About You

We are looking for someone who:

• Has a warm, friendly and inviting personality.
• Enjoys working with people and providing excellent customer service.
• Is organised, reliable and punctual.
• Can confidently multitask and manage competing priorities.
• Has excellent communication and interpersonal skills.
• Is professional, approachable and compassionate when dealing with clients.
• Has good attention to detail.
• Is comfortable answering phones, responding to emails and managing appointments.
• Can work independently while also being a supportive member of our small team.
• Is willing to learn new systems and administrative processes.

Previous medical, allied health, psychology or specialist reception experience is desirable, but we are also happy to consider someone with strong customer service and administrative experience who is keen to learn.

Your Responsibilities

The role will include:

• Welcoming clients and patients to the clinic.
• Answering telephone and email enquiries.
• Making and confirming appointments.
• Managing psychologist and gastroenterologist diaries.
• Coordinating appointments across our three clinic locations.
• Conducting psychology intake and allocating new clients to the appropriate psychologist.
• Processing Medicare, Workers Compensation, CTP and NDIS billing.
• Processing payments and invoices.
• Using Shexie, Microsoft Outlook and other clinic systems.
• Providing administrative support to our psychologists and gastroenterologist.
• General reception and light clinic housekeeping duties.

Training & Support

Paid training will be provided during the first two weeks to ensure you are fully supported in learning the role, our systems and our clinic procedures.

Training will include:

• Shexie and practice management systems
• Appointment scheduling and diary management
• Psychology intake procedures
• Medicare and other billing processes
• Workers Compensation, CTP and NDIS administration
• Clinic procedures and day-to-day reception responsibilities

As the role involves learning a number of systems and processes, availability for additional days during the two-week training period is highly advantageous.

Ideally, we would like the successful applicant to be available for 3-4 days per week during the training period, where possible, to allow for consistent training and a smooth transition into the role.

You will be supported throughout the training period and will have the opportunity to gradually build confidence with the role before working independently.

Our Clinic Culture

We are a boutique, friendly and supportive clinic where we value professionalism, kindness and a positive team environment.

Because different psychologists and medical professionals work from the clinic throughout the week, the role offers variety and interaction with different professionals and clients, rather than being the same routine every day.

If you are someone who is warm, personable, organised and enjoys a varied role we would love to hear from you.

Position Details

Location: Strathfield

Employment: Casual

Regular days: Tuesday & Wednesday

Regular hours: Tuesday 8:00am-3:00pm | Wednesday 8:00am-5:30pm

Additional hours: Potentially available in the future

Training: Paid training provided for the first three weeks

Training availability: Availability for 3-4 days per week during the three-week training period is highly advantageous