Receptionist

Fork Force Australia Pty Ltd; Brisbane; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Career growth opportunities

Benefits package

Onsite Brisbane HQ

Job summary

Fork Force Australia Pty Ltd in Brisbane seeks a friendly Receptionist at our Larapinta HQ. You will be the first point of contact for visitors and calls, delivering a professional, warm experience and supporting front desk operations.

The role covers CRM data entry, basic office administration, and coordinating internal events across our national network. If you enjoy a fast-paced, people-focused environment and a strong team culture, apply now.

Qualifications

• Completion of Year 12; administration, customer service or events qualifications highly regarded.
• 2+ years experience in receptionist, front-of-house or customer-facing admin role.
• Experience using a CRM platform or customer database.

Responsibilities

• Answer incoming calls and direct enquiries to Sales, Hire, Parts, Servicing or Admin.
• Greet visitors, customers and suppliers professionally and warmly.
• Manage visitor check-in and meeting room availability; assist with CRM data entry.
• Provide information about the business, services and locations as needed; act as concierge for guests and events.
• Coordinate internal events across Fork Force’s national network and assist with marketing campaigns as required.

Skills

Customer service

CRM software

Interpersonal skills

Multitasking

Phone etiquette

Education

Year 12

Tools

CRM platform

Job description

Fork Force Australia Pty Ltd – Larapinta QLD

Location: Brisbane Headquarters – Larapinta

Employment Type: Full-time

Remuneration: Competitive salary + benefits + career growth

About Fork Force Australia

Fork Force Australia Pty Ltd is one of the nation’s leading forklift providers, offering a complete range of sales, hire, parts and servicing solutions. With strong growth across Australia, we pride ourselves on delivering industry-leading products and services while creating long-term partnerships with our customers.Our high volume of business means excellent job security and exciting opportunities for career development.

The Role

As the Receptionist at Fork Force Australia's Brisbane headquarters, you are the smiling face and friendly voice that sets the tone for our business. You’ll be the first point of contact for phone calls, walk-ins and guests — delivering outstanding first impressions and making every interaction feel professional, warm and efficient.

Beyond standard front desk duties, this role is ideal for someone who loves being at the heart of a business — supporting team energy, customer experience, and event coordination. You’ll assist with inbound call handling, data entry into our CRM, office administration, and even act as a concierge for guests and team functions. You'll also take ownership of coordinating internal events across our national network — bringing energy, flair and organisation to everything from BBQs to staff functions.

We’re seeking a vibrant, proactive team player who thrives on people contact, multitasking, and building positive culture. If you're the kind of person who remembers names, loves a good checklist, and gets joy from creating memorable moments — this is your time to shine.

Reception & Front Desk Management

• Answer incoming phone calls and direct enquiries to the correct departments (Sales, Hire, Parts, Servicing, Admin)
• Greet visitors, customers and suppliers professionally and warmly upon arrival
• Manage visitor check-in and sign-out, and coordinate meeting room availability
• Provide basic information about the business, services and locations as needed
• Act as concierge for high-priority visitors — organising coffee, refreshments or lunch as appropriate

Lead Management & CRM Support

• Receive and process inbound leads submitted via phone, email or web
• Accurately enter all new leads into the CRM and assign to appropriate team members
• Ensure all interactions are recorded correctly and that urgent or high-value leads are escalated promptly
• Liaise with the Lead Receptionist and Sales Coordinators to ensure smooth lead flow and tracking

Office Administration

• Assist with light administrative tasks such as warranty registrations, CRM updates, phone system reconciliations or database checks
• Maintain a tidy and professional front office environment
• Manage ordering and restocking of office supplies, kitchen consumables and branded items as required
• Assist the Marketing team with campaign support and inbound call overflow when needed

Culture & Events Coordination

• Act as a local “culture champion” — helping to drive energy, fun and positivity across the Brisbane team
• Coordinate Fork Force’s national internal events across five branches (approx. 4–5 events per year) — including planning, logistics, communication, catering, and day-of execution
• Liaise with vendors, branches and staff to ensure seamless event rollout and strong engagement
• Capture feedback, photos or stories to support internal communications or social content (optional)

Special Requirements and Working Conditions

• Onsite role based at Fork Force Brisbane HQ in Larapinta
• Required availability is Monday to Friday, ideally starting at 7:30am
• Some flexibility required for earlier starts, event setup, or overflow support
• Occasional interstate event coordination support required (remote only – no travel expected)

Person Specification

Education / Certification

• Completion of Year 12 required; administration, customer service or events qualifications highly regarded

Experience

• 2+ years’ experience in a receptionist, front-of-house or customer-facing administrative role
• Experience using a CRM platform or customer database
• Exposure to inbound call handling, visitor management or basic lead allocation
• Experience coordinating small events, social functions or logistics preferred
• Prior exposure to a fast-paced, B2B or industrial business environment is an advantage

Personal Attributes

• Friendly, confident and energetic personality with a customer-first mindset
• Exceptional phone manner and interpersonal communication skills
• Impeccable attention to detail and organisational skills
• Able to multitask, prioritise and remain calm under pressure
• Naturally proactive — sees what needs doing and jumps in
• Well-presented, punctual, and committed to team culture
• Enjoys variety, people and creating positive experiences
• Work in accordance with OH&S and Fork Force company values
• Meet agreed KPIs for service standards, accuracy and CRM input
• Assist the Lead Receptionist, Head of Marketing or Operations Team as needed

What You’ll Bring

• Proven experience in service or customer-facing roles (automotive or aftermarket industry highly regarded)
• Strong communication, negotiation, and relationship-building skills
• A self-motivated and results-driven approach
• Ability to work independently while collaborating with internal teams
• Professional presentation and customer-first mindset

Why Join Us?

• Be part of a growing national business with a strong industry reputation
• Supportive and collaborative team environment
• Opportunities to expand your skills and progress your career
• Secure employment in a company with ongoing growth and demand