Receptionist

Canberra Physiotherapy Centre; Canberra; On-site; AUD 42,000 - 54,000; Full time

Job summary

Canberra Physiotherapy Centre is seeking a friendly receptionist to ensure patients have a welcoming experience at the clinic and are well informed when enquiring.

The role involves meeting and greeting patients, handling calls, scheduling appointments in Pracsuite, processing EFTPOS, HICAPS, Medicare, DVA and cash payments, and liaising with insurers and other third parties to send invoices and remittances.

Qualifications

• Previous experience in a medical setting is preferred, but not essential.
• Excellent telephone manner.
• Excellent time management and prioritisation skills.
• Ability to multi-task in a busy environment.
• Flexible hours and days with good remuneration.

Responsibilities

• Meeting and greeting patients.
• Incoming and outgoing phone calls, faxes, emails.
• Booking patient appointments in Pracsuite.
• Processing EFTPOS, HICAPS, Medicare, DVA and cash payments.
• Liaising with insurers and other third party providers.
• Sending invoices and receiving remittances.

Skills

Excellent telephone manner

Time management

Multitasking

Communication skills

Tools

Pracsuite

Payments processing systems

Job description

We are a small family practice that provides physiotherapy, psychology and exercise physiology services, opening Monday to Friday from 8.30am to 5.30pm.

We are looking for someone with great communication and time management skills to join our reception team. The key responsibility will be to ensure patients have a welcoming experience at the clinic and are are well informed when enquiring.

Tasks and Responsibilities

Meeting and greeting patients

Incoming and outgoing phone calls, faxes, emails

Booking patient appointmentsin our Practice Management software (Pracsuite)

Processing Eftpos, Hicaps, Medicare, DVA and cash payments

Liaising with insurers and other third party providers

Sending invoices and receiving remittances

Skill and experience

Previous experience in a medical setting is preferred, but not essential

Excellent telephone manner

Excellent time management skills and ability to prioritise

Ability to multi-task, and cope working in a busy environment

We try to be accommodating on preferred days as best we can

Well remunerated with flexibility in working hours/days

Wages commensurate with experience/skills