Medical Receptionist and Clinical Assistant

Canberra Heart Rhythm Centre; Broulee; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Full-time stable employment

Long-term career opportunity

Structured training and development

Exposure to specialist cardiology

Opportunity to develop clinical skills

Supportive team environment

Career progression opportunities

Roster flexibility where operationally

Annual leave and entitlements per NES

17.5% annual leave loading

End-of-year practice shutdown

Job summary

Canberra Heart Rhythm Centre – Broulee, NSW is seeking a motivated Medical Receptionist & Clinical Assistant for a full-time, on-site role. You will handle medical reception, patient coordination, billing and assist with cardiology investigations, expanding your skills within a specialist practice.

You will join a patient-focused team, receive structured training, and progress toward independent practice within established protocols.

Qualifications

• Two or more years of medical administration experience would be advantageous.
• Cardiology or specialist medical reception experience is desirable.
• Experience with Medicare, DVA and private billing is preferred.

Responsibilities

• Manage patient appointments, bookings and confirmations.
• Answer calls, emails and patient enquiries while maintaining a professional experience.
• Support clinical staff with ECGs and basic investigations as trained.
• Handle billing including Medicare, DVA and private insurer processes.
• Coordinate patient pathways from appointment to follow-up.

Skills

Medical administration

Cardiology exposure

Billing

MS Office (Outlook, Word, Excel)

Data entry

ECGs basic

Teamwork

Communication

Organisational skills

Medical software

Tools

Medicare billing software

EMR/Practice management software

Outlook

Excel

Job description

Medical Receptionist and Clinical Assistant

Canberra Heart Rhythm Centre – Broulee NSW

Medical Receptionist & Clinical Assistant
South Coast Heart Rhythm – Broulee, NSW
Full-Time | On-Site | Specialist Cardiology Practice

About South Coast Heart Rhythm

South Coast Heart Rhythm is a specialist cardiology clinic located in Broulee, NSW, dedicated to providing high-quality care for patients with heart rhythm disorders and other cardiovascular conditions.

We are a dynamic, patient-focused and growing specialist practice. Our team works closely together to provide an exceptional standard of clinical care and patient experience.

We are looking for a motivated, reliable and ambitious Medical Receptionist & Clinical Assistant who is interested in building a long-term career within specialist healthcare.

This is not a conventional medical reception role. The successful candidate will be trained across both specialist medical administration and selected cardiology investigations, providing the opportunity to develop broader skills within cardiovascular healthcare.

The Position

This is a full-time, on-site position combining:

• Medical reception and administration
• Patient coordination
• Procedure and theatre bookings
• Medical billing
• Clinical assistance
• Basic cardiology investigations
• Cardiac device clinic support

The successful candidate will work closely with our administrative and clinical team and will progressively be trained to work independently within established practice protocols.

Key Responsibilities

Medical Reception and Administration

• Managing patient appointments, bookings and confirmations
• Answering telephone, email and other patient enquiries
• Welcoming patients and providing a professional and positive patient experience
• Maintaining accurate patient demographic and medical information
• Ensuring valid referrals and treating specialist information are recorded
• Processing incoming referrals
• Processing and escalating clinical enquiries according to practice protocols
• Liaising with patients, doctors, hospitals and other healthcare providers
• Maintaining accurate electronic records and documentation
• General administrative duties required within a specialist medical practice

Patient and Procedure Coordination

• Coordinating patient appointments, investigations and procedures
• Arranging procedural bookings and theatre bookings
• Providing patients with procedure information, quotations and booking instructions
• Coordinating follow-up appointments and investigations
• Liaising with hospitals, specialists and procedural facilities
• Supporting patients throughout their treatment journey
• Assisting with patient satisfaction and service initiatives

Billing and Accounts

• Medicare billing and claiming
• DVA billing
• Private health insurer and third-party billing
• Processing patient accounts and payments
• Preparing quotations for procedures where required
• Assisting with billing reconciliation and related administrative tasks

Clinical Assistant Duties

Training will be provided where required.

Duties may include:

• Performing 12-lead ECGs
• Applying and removing ambulatory blood pressure monitors
• Assisting with Holter and other ambulatory cardiac monitoring
• Assisting clinicians during consultations
• Assisting with exercise stress testing under appropriate supervision
• Preparing patients and clinical rooms for investigations
• Maintaining clinical equipment and consumables
• Supporting cardiac device clinics
• Assisting with other cardiology investigations as training and competency develop

All clinical duties will be performed in accordance with practice protocols, training and the employee's level of competency.

Who We Are Looking For

We are looking for someone who is:

• Warm, positive and patient-focused
• Reliable and dependable
• Professional in their communication and presentation
• Highly organised
• Comfortable working in a busy healthcare environment
• Able to manage competing priorities
• Meticulous with record keeping
• Confident using computer systems
• Able to work both independently and as part of a team
• Willing to take initiative and responsibility for completing tasks
• Interested in learning new clinical and administrative skills
• Looking for a stable, long-term position with opportunities for career development

Essential Skills and Experience

Applicants should have:

• Strong computer skills
• Proficiency with Microsoft Office, including Outlook, Word and Excel
• Excellent written and verbal communication skills
• Strong organisational and time-management skills
• A high level of professionalism and confidentiality
• Accurate data-entry and record-keeping skills
• Experience working with medical practice software
• Understanding of Medicare billing processes

Previous experience within a specialist medical practice, general practice or allied health environment will be highly regarded.

Desirable Experience

The following would be advantageous but are not essential:

• Two or more years of medical administration experience
• Previous specialist medical reception experience
• Medicare, DVA and private billing experience
• Cardiology experience
• Experience with theatre or procedural bookings
• Experience performing ECGs or other basic clinical investigations
• Cardiac device clinic experience
• Accounting or bookkeeping experience
• Clinical research experience

Career Development

We are looking for someone who wants more than a short-term reception position.

For the right candidate, there will be opportunities to progressively develop skills in areas including:

• Cardiology investigations
• Cardiac device clinics
• Patient coordination
• Clinical research
• Allied health support
• Practice administration
• Team leadership and practice management

Training and support will be provided according to the candidate's role, experience and career interests.

Working Environment

You will work closely with our administrative and clinical team to ensure continuity of patient care and an excellent patient experience.

We value:

• Professionalism
• Teamwork
• Accountability
• Initiative
• Respect
• Excellent patient care
• Continuous improvement

We want someone who contributes positively to the workplace and is willing to assist colleagues when required.

Benefits

• Full-time stable employment
• Long-term career opportunity
• Structured training and development
• Exposure to specialist cardiology
• Opportunity to develop clinical skills
• Supportive team environment
• Diverse and engaging role
• Career progression opportunities
• Roster flexibility where operationally possible
• Annual leave and other entitlements in accordance with the National Employment Standards
• 17.5% annual leave loading
• Two-week end-of-year practice shutdown covering the Christmas and New Year period

Salary

Negotiable depending on qualifications, experience and demonstrated capability.