Receptionist

Queensland Greyhound Racing Club; Brisbane; On-site; AUD 48,000 - 60,000; Full time

Job summary

Queensland Greyhound Racing Club is seeking a friendly, professional Receptionist to be the welcoming face of the Q. The role supports day-to-day club operations, membership processes and guest services at Purga, QLD.

It operates on a rotating seven-day roster, including weekends, evenings and public holidays. The successful candidate will be proactive, detail-focused and capable of working independently while maintaining confidentiality and providing high-quality customer service in a

Qualifications

• Previous experience in a receptionist, administration or customer service role.
• Exceptional communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Professional presentation and a customer-focused attitude.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• High level of reliability, professionalism and confidentiality.
• Experience within hospitality, clubs, racing or sporting organisations will be highly regarded.

Responsibilities

• Welcoming members, guests, racing participants and visitors.
• Managing incoming calls, emails and general enquiries.
• Assisting with memberships, renewals and enquiries.
• Maintaining a professional reception and front office environment.
• Supporting Club communications, events and race meeting operations.
• Completing data entry, filing and record management.
• Handling customer enquiries, complaints and feedback professionally.
• Maintaining confidentiality and accurate records.
• Providing general administrative support to support the smooth operation of the Club.

Skills

Communication

Interpersonal skills

Organisational skills

Customer service

Reliability

Professional presentation

Job description

Queensland Greyhound Racing Club – Purga QLD

We are looking for a friendly, professional and organised Receptionist to be the welcoming face of The Q. As the first point of contact for members, guests, racing participants and visitors, you will play an important role in delivering a positive experience while supporting the day-to-day operations of the Club.

This is a permanent opportunity to join Queensland’s premier Greyhound Racing venue and community Club. The role operates on a rotating seven-day roster, including weekends, evenings and public holidays. Roster arrangements may be negotiated with the successful candidate.

About You

The successful candidate will be proactive, self-motivated and confident working independently. You take initiative, manage competing priorities and enjoy keeping things running smoothly. You are equally comfortable welcoming visitors, providing administrative support and using quieter periods productively to maintain records, complete tasks and support the wider team.

About Us

The Q, located at 70 Ipswich-Boonah Road, Purga, Queensland 4306, is a state-of-the-art greyhound racing facility situated on the outskirts of Ipswich. The facility includes three separate race tracks, a community club complete with a 350-seat restaurant, sports bar and gaming room.

The Club is committed to delivering exceptional customer service, outstanding racing experiences and high-quality community facilities. We pride ourselves on fostering a professional, supportive and team-focused workplace.

Tasks & Responsibilities

• Welcoming members, guests, racing participants and visitors.
• Managing incoming calls, emails and general enquiries.
• Assisting with membership applications, renewals and enquiries.
• Maintaining a professional reception and front office environment.
• Supporting Club communications, events and race meeting operations.
• Completing data entry, filing and record management.
• Handling customer enquiries, complaints and feedback professionally.
• Maintaining confidentiality and accurate records.
• Providing general administrative support to support the smooth operation of the Club.

Qualifications & Experience

• Previous experience in a receptionist, administration or customer service role.
• Exceptional communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Professional presentation and a customer-focused attitude.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• High level of reliability, professionalism and confidentiality.
• Experience within hospitality, clubs, racing or sporting organisations will be highly regarded.

Employment is under the Registered and Licensed Clubs Award 2020