Reception & Guest Services Specialist — Club & Events

Queensland Greyhound Racing Club; Brisbane; On-site; AUD 48,000 - 60,000; Full time

Job summary

Queensland Greyhound Racing Club is seeking a friendly, professional Receptionist to be the welcoming face of the Q. The role supports day-to-day club operations, membership processes and guest services at Purga, QLD.

It operates on a rotating seven-day roster, including weekends, evenings and public holidays. The successful candidate will be proactive, detail-focused and capable of working independently while maintaining confidentiality and providing high-quality customer service in a

Qualifications

• Previous experience in a receptionist, administration or customer service role.
• Exceptional communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Professional presentation and a customer-focused attitude.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• High level of reliability, professionalism and confidentiality.
• Experience within hospitality, clubs, racing or sporting organisations will be highly regarded.

Responsibilities

• Welcoming members, guests, racing participants and visitors.
• Managing incoming calls, emails and general enquiries.
• Assisting with memberships, renewals and enquiries.
• Maintaining a professional reception and front office environment.
• Supporting Club communications, events and race meeting operations.
• Completing data entry, filing and record management.
• Handling customer enquiries, complaints and feedback professionally.
• Maintaining confidentiality and accurate records.
• Providing general administrative support to support the smooth operation of the Club.

Skills

Communication

Interpersonal skills

Organisational skills

Customer service

Reliability

Professional presentation

Job description

Queensland Greyhound Racing Club is seeking a friendly, professional Receptionist to be the welcoming face of the Q. The role supports day-to-day club operations, membership processes and guest services at Purga, QLD.

It operates on a rotating seven-day roster, including weekends, evenings and public holidays. The successful candidate will be proactive, detail-focused and capable of working independently while maintaining confidentiality and providing high-quality customer service in a