Receptionist

EML Group; Adelaide; On-site; AUD 40,000 - 50,000; Part time

Benefits offered by this job

Work from home flexibility

Gym membership discount

RewardsHub discounts

Annual salary reviews

Parental leave benefit

Job summary

EML, based in Adelaide, is seeking a Receptionist (Building Services officer) to be the first contact for visitors and calls. This permanent, part-time role requires on-site presence four days a week (Mon, Tue, Thu, Fri) at the Adelaide office.

You will manage the front desk, greet visitors and handle inquiries in a corporate setting, contributing to a professional, efficient workplace. This is a great opportunity to gain experience within a large, supportive team.

Qualifications

• 3+ years demonstrated experience in a reception, administration or call centre environment.
• Full Australian working rights without restriction.
• Excellent phone manner & attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Be the first point of contact for visitors, clients and employees, providing a welcoming and professional front-of-house experience.
• Answer and direct calls through the national phone line, ensuring enquiries are handled efficiently.
• Monitor and respond to general enquiries received through the national shared inbox.
• Support the day-to-day operation of reception and front-of-house services, including meeting rooms, visitors and general office inquiries.
• Provide administrative and coordination support to the wider Building Services team as required.

Skills

Reception experience

Phone etiquette

Attention to detail

Office software

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As the Receptionist (internally known as a building services officer), you’ll be the first point of contact, managing the front desk, answering calls, greeting visitors, and staying on top of our busy national phone line and shared inbox.

This is a great opportunity for someone with outstanding communication skills to get experience in a corporate environment.

This will be a permanent, part time (Monday, Tuesday, Thursday & Friday) position based in the Adelaide office (please note due to the nature of this role, you are required to be on site 4 days per week)

YOUR RESPONSIBILITIES

• Be the first point of contact for visitors, clients and employees, providing a welcoming and professional front-of-house experience.
• Answer and direct calls through the national phone line, ensuring enquiries are handled efficiently.
• Monitor and respond to general enquiries received through the national shared inbox.
• Support the day-to-day operation of reception and front-of-house services, including meeting rooms, visitors and general office enquiries.
• Provide administrative and coordination support to the wider Building Services team as required.

ABOUT YOU

• 3+ years demonstrated experience in a reception, administration or call centre environment.
• Full Australian working rights without restriction.
• Excellent phone manner & attention to detail.
• The ability to take initiative, be innovative, and solve problems, with attention for accuracy, spelling and grammar and an excellent eye for detail.
• Proficiency in Microsoft office suite including MS Word, MS Excel, MS Outlook, PowerPoint.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you