Administration Assistant

Employers Mutual Management Pty Ltd; Canberra; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Work from home 3 days a week

Flexible work arrangements

Employee assistance program

Career development opportunities

Team events

Job summary

Employers Mutual Management Pty Ltd in Canberra seeks an administrative support specialist to pro-actively assist claims teams in managing personal injury claims. The role is permanent, full-time with the option to work from home 3 days per week after training.

You will support claims processing, coordinate travel for injured workers, manage communications with providers, and maintain detailed claim notes while contributing to team goals in a diverse environment.

Qualifications

• Strong computer skills.
• Strong attention to detail and time management skills.
• Ability to work independently and within a diverse team.
• Effective and verbal communication skills.
• Previous Data Entry Experience.

Responsibilities

• Provide support to claims teams to help people get their lives back.
• Contact providers and customers via phone for clarification and follow up of information in relation to reports, payment details, invoices, cheques, overpayments, recovery payments.
• Review duplicate claims, duplicate payments, unpresented cheques and create and update vendors.
• Maintain claim file notes by entering actions undertaken into the claims system, as directed.
• Arrange and coordinate appointments, including travel and accommodation as needed for Injured Workers.

Skills

Data entry

Attention to detail

Time management

Verbal communication

Independent work

Customer service

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in our Canberra, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. This is a great opportunity for someone looking to kickstart their career in insurance industry.

The purpose of this role is to provide administrative support, enabling EML to pro-actively manage personal injury claims effectively within the relevant jurisdiction as required. This is a permanent, full-time position based in our Canberra office. You will have the opportunity to work-from-home 3 days per week, once you are fully trained in the role.

YOUR RESPONSIBILITIES

Provide support to claims teams to 'help people get their lives back'. Contact providers and customers via phone for clarification and follow up of information in relation to reports, payment details, invoices, cheques, overpayments, recovery payments. Review duplicate claims, duplicate payments, unpresented cheques and create and update vendors. Maintain claim file notes by entering actions undertaken into the claims system, as directed. Provide additional assistance within the team and business unit to support the achievement of team goals as requested by Team Leader, Manager or Senior Manager. Effectively meeting customer needs, building productive customer relationships and taking responsibility for customer satisfaction. Arrange and coordinate appointments, including travel and accommodation as needed for Injured Workers. Managing phone enquiries, taking new claim lodgements and taking messages as required.

ABOUT YOU

Strong computer skills. Strong attention to detail and time management skills. Ability to work independently and within a diverse team. Effective and verbal communication skills. Previous Data Entry Experience

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

About Us

There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.