Administration Assistant

EML Group; Newcastle City Council; Hybrid; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Flexible work from home

Health insurance discounts

Gym membership

RewardsHub discounts

Learning & development programs

Employee Assistance Program

Company events

Annual salary reviews

Parental leave

Job summary

EML, based in Newcastle, is seeking an Administration Assistant to support our claims teams and keep operations running smoothly. This permanent, full-time role offers work-from-home flexibility up to three days per week after month three, subject to performance and approval.

Based at our Newcastle office, you will coordinate claim activities, book medical appointments, gather reports, and ensure accurate documentation.

Qualifications

• Strong computer literacy across multiple platforms.
• Excellent attention to detail and time management.
• Ability to work independently and with a diverse team.
• Clear written and verbal communication with a proactive approach.
• Solid data entry experience with confidentiality.

Responsibilities

• Coordinate and progress claim activities with the claims teams.
• Arrange appointments, travel and accommodation for injured workers.
• Liaise with providers to obtain notes and reports.
• Organise medical investigations, police reports and interpreter services.
• Maintain accurate claim records and supporting documentation.

Skills

Computer literacy

Attention to detail

Independent & collaborative work

Communication skills

Data entry experience

Tools

MS Office

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Newcastle, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As an Administration Assistant, you will play a vital role in supporting our claims teams by keeping things running smoothly behind the scenes. From coordinating claim activities and booking medical appointments to organising travel, investigations and interpreter services, you’ll be the one making sure no detail is missed.

You’ll liaise with providers to gather reports and clinical notes, keep claim records up to date, and prepare accurate, professional documentation that supports our work every step of the way.

This will be a permanent, full time position based in either our Newcastle office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.

Your Responsibilities

• Support claims teams by coordinating and progressing claim activities.
• Arrange appointments, travel and accommodation for injured workers as needed.
• Liaise with providers to obtain clinical notes, reports and other required information.
• Organise medical investigations, police reports and interpreter services.
• Maintain accurate claim records and prepare supporting documentation and correspondence.

About You

• Strong computer literacy with the ability to quickly learn new systems and navigate multiple platforms.
• Excellent attention to detail and time management, with a focus on meeting deadlines and staying organised.
• Confident working both independently and as part of a collaborative, diverse team environment.
• Clear and professional written and verbal communication skills, with a proactive approach to queries and follow-ups.
• Solid data entry experience, with a focus on accuracy and maintaining confidential information would be highly regarded.

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.