Receptionist

Employers Mutual Management Pty Ltd; Adelaide; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Diversity & inclusion

Work from home flexibility

Wellbeing program with discounted gym

RewardsHub discounts

Learning & development

Employee Assistance Program

Company events

Incentive scheme + salary reviews

Parental leave

Job summary

EML is seeking aReceptionist (building services officer) in our Adelaide office to manage front-of-house duties, greet visitors, answer calls, and handle the national inbox. This part-time, on-site role requires strong communication and organizational skills to support our busy national operation.

With 3+ years in reception or admin, you will excel at coordinating meetings, assisting colleagues, and delivering a professional first impression in a corporate environment.

Qualifications

• 3+ years demonstrated experience in reception, administration or call centre.
• Full Australian working rights without restriction.
• Excellent phone manner & attention to detail.
• Ability to take initiative, be innovative, and solve problems with accuracy.

Responsibilities

• Be the first point of contact for visitors, clients and employees, providing a welcoming and professional front-of-house experience.
• Answer and direct calls through the national phone line, ensuring enquiries are handled efficiently.
• Monitor and respond to general enquiries received through the national shared inbox.
• Support the day-to-day operation of reception and front-of-house services, including meeting rooms, visitors and general office enquiries.
• Provide administrative and coordination support to the wider Building Services team as required.

Skills

Customer service

Excellent communication

Phone etiquette

Multitasking

Initiative

Attention to detail

Education

Australian working rights

Tools

MS Word

MS Excel

MS Outlook

PowerPoint

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. As the Receptionist (internally known as a building services officer), you’ll be the first point of contact, managing the front desk, answering calls, greeting visitors, and staying on top of our busy national phone line and shared inbox. This is a great opportunity for someone with outstanding communication skills to get experience in a corporate environment. This will be a permanent, part time (Monday, Tuesday, Thursday & Friday) position based in the Adelaide office (please note due to the nature of this role, you are required to be on site 4 days per week).

YOUR RESPONSIBILITIES

• Be the first point of contact for visitors, clients and employees, providing a welcoming and professional front-of-house experience.
• Answer and direct calls through the national phone line, ensuring enquiries are handled efficiently.
• Monitor and respond to general enquiries received through the national shared inbox.
• Support the day-to-day operation of reception and front-of-house services, including meeting rooms, visitors and general office enquiries.
• Provide administrative and coordination support to the wider Building Services team as required.

ABOUT YOU

• 3+ years demonstrated experience in a reception, administration or call centre environment.
• Full Australian working rights without restriction.
• Excellent phone manner & attention to detail.
• The ability to take initiative, be innovative, and solve problems, with attention for accuracy, spelling and grammar and an excellent eye for detail.
• Proficiency in Microsoft office suite including MS Word, MS Excel, MS Outlook, PowerPoint.

WHAT WE OFFER

EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

About Us

There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.