Reception Manager - Full time - Holiday Inn Perth City Centre

InterContinental Hotels Group; Perth; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Birthday leave

Parental leave

Health days

Employee rate accommodation

Food & beverage discounts

Job summary

Holiday Inn Perth City Centre is seeking a Reception Manager to lead daily Front Office operations and deliver the warm, guest‑centric service that defines our brand.

You will coach and develop the team, manage guest feedback, and collaborate with departments to maximise occupancy and revenue. The role requires leadership, flexibility for varied shifts, and a commitment to safety and brand standards.

Qualifications

• 3+ years of hotel guest service experience including in a management role.
• Bachelor’s Degree in Hospitality or Business (preferred).
• Full, unrestricted Australian working rights.
• Flexibility to work varied shifts including nights, weekends, and holidays.
• Strong English communication skills.
• WA Manual Driver’s Licence.
• Approved Manager certification.
• Current police clearance (within 6 months).
• Valid RSA and Food Handling Certificate.

Responsibilities

• Oversee the day to day operation of the Front Office department to ensure guest service is delivered in line with IHG True Hospitality Service Skills and Holiday Inn Service Standards
• Ensure compliance with all regulations and IHG brand standards.
• Provide regular coaching and training to the Front office team
• Inspire and engage your team through strong communication skills and leadership.
• Handle guest feedback, deliver exceptional service, and ensure a high standard of IHG One Rewards delivery.
• Support budgeting, labour management, financial reporting and auditing.
• Promote occupancy and revenue growth through upselling and walk-in conversions.
• Oversee billing compliance, safety protocols, and emergency procedures as Chief Warden when required.
• Ensure adherence to WHS and IHG brand standards.
• Act as Duty Manager when required.

Skills

Guest service leadership

Staff coaching

English communication

Education

Bachelor’s Degree in Hospitality or Business

Approved Manager certification

Current police clearance

RSA and Food Handling Certificate

Job description

Join our team at Holiday Inn Perth City Centre – where work meets joy!

At Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests—whether they are here for business or leisure, for one night or a whole week. We have been on this journey since 1952, and now, we want you to join us.

Position: Reception Manager (Full time)

Join us in creating genuinely memorable guest experiences from the moment they arrive. As the Reception Manager, you will manage all front office operations while fostering a warm, welcoming atmosphere.

What you will do:

• Oversee the day to day operation of the Front Office department to ensure guest service is delivered in line with IHG True Hospitality Service Skills and Holiday Inn Service Standards
• Ensure compliance with all regulations and IHG brand standards.
• Provide regular coaching and training to the Front office team
• Inspire and engage your team through strong communication skills and leadership.
• Handle guest feedback, deliver exceptional service, and ensure a high standard of IHG One Rewards delivery.
• Support budgeting, labour management, financial reporting and auditing.
• Promote occupancy and revenue growth through upselling and walk-in conversions.
• Oversee billing compliance, safety protocols, and emergency procedures as Chief Warden when required.
• Ensure adherence to WHS and IHG brand standards.
• Act as Duty Manager when required.

The ideal candidate will have:

• 3+ years of hotel guest service experience including in a management role.
• A Bachelor’s Degree in Hospitality or Business (preferred).
• Full, unrestricted Australian working rights
• Flexibility to work varied shifts including nights, weekends, and holidays.
• Strong English communication skills
• WA Manual Driver’s Licence
• Approved Manager certification
• Current police clearance (within 6 months).
• Valid RSA and Food Handling Certificate.

Why join us?

At Holiday Inn Perth City Centre, we offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth.

• Attractive annual salary
• Employee perks & wellbeing -
  • Paid birthday leave to celebrate your special day.
  • Enhanced Parentalleave options to support your growing family.
  • Proactive Health Days to keep you feeling your best.
• Workplace Support – A friendly and supportive team with managers who provide ongoing training and development.
• Career Growth – Access to our lifelong development program and career milestone celebrations as you grow within IHG.
• Hotel Perks
  • On shift Duty Meal
  • Amazing Employee Rate Accommodation at 6000+ IHG Hotels Worldwide
  • Food & Beverage Discounts at IHG Hotels
  • Access to a retail discount platform to make your pay go even further.
• Paid Annual & Personal Leave – We value your time off and ensure you get the rest you deserve.

Ready to start your journey with us?

Join us and you will become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care; that you notice the little things that make a difference to guests as well as always looking for ways to improve.