Reception/Customer Service

Placing Heads; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration package

Vibrant, supportive team culture

Modern offices near public transport

Weekday hours with great work-life-bAL

Consistent schedule

Job summary

Placing Heads in Melbourne seeks a Receptionist/Customer Service Coordinator to be the welcoming face of the team. You will greet visitors, answer calls, schedule appointments and handle general correspondence with polished front-of-house support.

The role emphasizes upselling to drive sales, maintaining office presentation, and delivering smooth administrative operations in a collaborative, weekday-hours environment with strong work-life balance.

Qualifications

• Experience in receptionist, customer service or front-of-house sales.
• Ability to engage clients and spot upselling opportunities.
• Excellent phone manner and written communication skills.
• Proficient with MS Office applications (Word, Excel, Outlook).
• Highly organised, proactive and detail-oriented.

Responsibilities

• Front-of-House: warmly greet visitors, manage calls, schedule appointments.
• Drive sales: identify customer needs to cross-sell and upsell products.
• Admin operations: maintain reception and meeting-space standards and correspondence.

Skills

Reception / Customer Service

Upselling opportunities

Phone & written communication

MS Office proficiency

Organised & detail-oriented

Tools

MS Office (Word, Excel, Outlook)

Job description

East Bentleigh | Full-Time | Great Work-Life Balance

Are you a customer service superstar with a knack for upselling and driving sales growth? Our client, a well-established and thriving business in East Bentleigh, is seeking a dynamic Receptionist / Customer Service Coordinator to be the welcoming face and voice of their team.

What You’ll Do:

• Front-of-House Excellence: Warmly welcome visitors, manage calls, schedule appointments, and coordinate general correspondence.
• Drive Sales & Upsell: Identify customer needs to cross-sell and upsell products and services, contributing directly to business growth.
• Administrative Operations: Maintain high presentation standards for reception and meeting spaces while delivering seamless office administration.

What You Bring:

• Proven experience in a receptionist, customer service, or front-of-house sales role.
• Strong ability to engage clients, spot upselling opportunities, and build relationships.
• Exceptional phone manner and written communication skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Highly organized, proactive, and detail-oriented.

What’s in It for You:

• Competitive remuneration package.
• Vibrant, supportive, and collaborative team culture.
• Modern offices close to public transport and local amenities.
• Consistent weekday hours with excellent work-life balance.

Additional information

• Supportive, friendly, and collaborative small team culture
• Modern offices close to public transport
• Consistent weekday hours with great work life balance