Reception and Member Services Administration Officer

Law Society of South Australia; Adelaide; Hybrid; AUD 45,000 - 58,000; Part time

Job summary

The Law Society of South Australia is seeking a proactive Reception and Member Services Administration Officer based at our Adelaide office. This role is the welcoming face of the Society, handling enquiries, bookings and general administration to support the smooth operation of the Corporate Services team.

You'll coordinate with members, visitors and staff, manage the main switchboard, assist with membership queries and events, and contribute to a professional, confidential and client-focused

Qualifications

• Experience in reception, administration or stakeholder-facing roles.
• Strong customer service and professional, approachable manner.
• Accurate data entry and record-keeping skills.
• Proficient with Microsoft Office and standard business tools.

Responsibilities

• Provide warm, professional reception for members, visitors and staff.
• Manage main switchboard and direct enquiries.
• Respond to member and public enquiries with empathy and discretion.
• Coordinate meeting room bookings and reception administration.
• Support membership services and event registrations.
• Maintain accurate records and correspondence.
• Assist with committee and meeting administration as required.

Skills

Reception experience

Customer service

Data entry

Microsoft Office

Excellent communication

Tools

Word

Outlook

Excel

CRM/database systems

Job description

Reception and Member Services Administration Officer

The Law Society of South Australia

Law Society of South Australia

Monday to Thursday, 8:45am to 5:00pm

Are you an organised, people-focused professional who enjoys helping others and providing high-quality service?

The Law Society of South Australia is seeking a welcoming and proactive Reception and Member Services Administration Officer to join our Corporate Services team. As the first point of contact for our members, visitors and the broader community, you'll play an important role in delivering exceptional service while supporting the smooth day-to-day operations of the Society.

This is a varied and rewarding role that combines reception, customer service, member support and administration in a professional, collaborative and purpose-driven environment.

About Us

The Law Society of South Australia is the peak professional body representing and supporting the legal profession in South Australia. We provide services, resources, education, advocacy and support to our members, while contributing to public confidence in the legal system and promoting access to justice.

About the Role

Based at Reception, you'll be the welcoming face and voice of the Society. You'll assist members, visitors and the public, coordinate enquiries, manage bookings, support membership services and provide a wide range of administrative support.

You'll work across a diverse range of activities, from assisting with community legal services and event registrations to maintaining records and supporting member engagement initiatives. As the first point of contact for the Society, you'll support people across a wide range of enquiries and situations, exercising sound judgement, professionalism and discretion while delivering a consistently positive experience.

The role offers a balance of stakeholder interaction and focused administrative work. You'll work closely with colleagues across the organisation to coordinate information, support members and contribute to positive outcomes.You'll be comfortable working independently at reception, using your initiative and maintaining a high level of service throughout the day.

Key Responsibilities

Provide a warm, professional and welcoming reception experience for members, visitors and stakeholders.

Manage the Society's main switchboard and direct enquiries appropriately.

Respond to a broad range of member and public enquiries with professionalism, empathy and discretion.

Manage multiple priorities while maintaining a calm, responsive and solutions-focused approach.

Coordinate meeting room bookings and reception administration.

Support community legal services and referral programs.

Assist with membership administration, applications and member enquiries.

Process registrations for events and services.

Maintain accurate records, databases and correspondence.

Provide administrative support across the organisation.

Assist with committee and meeting administration as required.

Work collaboratively with colleagues across the Society to coordinate enquiries and support positive member outcomes.

About You

We recognise that skills and experience can be gained in many different ways. If you're excited about this opportunity and can see yourself making a positive contribution to our team, we'd love to hear from you.

You'll enjoy helping people and creating positive experiences. You're organised, dependable and comfortable working both independently and as part of a team. Whether you're supporting a member, assisting a visitor, responding to an enquiry or managing administrative tasks, you bring patience, sound judgement and a commitment to excellent service.

You may be a great fit if you bring many of the following skills and qualities:

Experience in reception, administration, customer service or other stakeholder-facingroles.

Excellent customer service skills and a professional, approachable manner.

The ability to support people through a range of enquiries and situations with empathy, professionalism, sound judgement and a practical, solutions-focused approach.

The ability to remain calm, patient and solutions-focused when managing multiple priorities, unexpected situations, complex enquiries or sensitive conversations.

Strong administrative and data entry skills with a high level of accuracy.

Well-developed written and verbal communication skills.

Strong organisational and time management skills, with the ability to manage competing priorities.

Comfortable using Microsoft Office applications, including Word, Outlook and Excel, and learning new systems and technology.

Experience using databases, electronic records systems or similar technology.

A proactive and collaborative approach, sound judgement and willingness to learn.

A commitment to professionalism, confidentiality and attention to detail.

The following experience would be well regarded but is not essential:

Experience within a legal, professional services, membership, not-for-profit or similar environment.

Experience supporting committees, preparing agendas or taking minutes.

Familiarity with membership databases or accounting systems.

Experience engaging with people from diverse backgrounds and communities.

Why Join Us?

At the Law Society of South Australia, you'll be part of a supportive and professional team committed to serving the legal profession and the broader community.

We offer:

A collaborative and respectful workplace culture.

A varied role with meaningful stakeholder interaction.

A centrally located Adelaide CBD office.

Opportunities to contribute to community-focused services and initiatives.

A supportive team environment where your contribution is recognised and valued.

The opportunity to develop broad administrative, customer service and stakeholder engagement skills in a respected professional organisation.

Employment Type: Permanent Part Time

Hours: Monday to Thursday, 8:45am to 5:00pm

Salary: Negotiated according to skills, qualifications and experience

Employment is subject to a satisfactory National Criminal History Check.

Job summary

Reception and Member Services Administration Officer at the Law Society of South Australia.