Reception & Admin Specialist | Front Desk & Growth

Trinity Advisory; Cairns Regional; On-site; AUD 42,000 - 56,000; Full time

Benefits offered by this job

Early Friday finish at 1:00 PM

Comprehensive training

Career growth opportunities

Supportive culture

Job summary

Trinity Advisory in Cairns is seeking a Receptionist & Administration Officer to be the front of house for a busy accounting, advisory and coaching firm. You will manage client onboarding, meetings, and day-to-day office operations with warmth and professionalism.

You will support directors and the advisory team, coordinate workflows, and ensure accurate records in practice management/CRM systems, while maintaining a welcoming client experience.

Qualifications

• Experience in a reception/administration role within an accounting firm or professional services environment.
• Strong computer skills, particularly Microsoft Office (Outlook, Word, Excel) and confidence in learning new systems.
• Professional, friendly and polished phone manner.
• Excellent written and verbal communication skills.
• Strong organisation and time-management skills, with the ability to prioritise deadlines.
• High attention to detail with a consistently professional presentation.
• Proven ability to work autonomously as well as collaboratively in a team.
• Experience with accounting or practice management software (e.g. Xero, FYI Docs or similar) will be highly regarded.

Responsibilities

• Deliver a warm, professional first impression by welcoming clients and visitors and confidently managing incoming calls and client enquiries.
• Coordinate client meetings, including room preparation, refreshments, and logistical support.
• Manage client onboarding and offboarding processes, ensuring documentation, records, and system updates are handled accurately and efficiently.
• Provide high-level administrative support to the accounting and management team, including calendar management, correspondence preparation, report formatting, and proactive schedule coordination.
• Handle all incoming and outgoing mail, couriers, and deliveries, while maintaining organised and efficient office workflows.
• Oversee office and kitchen supplies and ensure the reception, meeting rooms, kitchen, and general office areas remain tidy, well-presented, and professional.
• Assist with internal and client events, including catering, setup, and coordination.
• Undertake general office administration and ad-hoc tasks as required to support clients and the wider team.
• Liaise with clients regarding required documents, forms, signatures, and follow-ups to ensure a seamless client experience.
• Maintain accurate client data and records within practice management and CRM systems.
• Coordinate the collation, preparation, and distribution of documents for key deadlines, client meetings, and advisory work.
• Work closely with the advisory team to support efficient workflows and strong client outcomes.

Skills

Client service mindset

Communication

Organisation

Time management

Phone etiquette

Autonomy

Teamwork

Attention to detail

Tools

Microsoft Office (Outlook, Word, Excel)

Xero

FYI Docs

Job description

Trinity Advisory in Cairns is seeking a Receptionist & Administration Officer to be the front of house for a busy accounting, advisory and coaching firm. You will manage client onboarding, meetings, and day-to-day office operations with warmth and professionalism.

You will support directors and the advisory team, coordinate workflows, and ensure accurate records in practice management/CRM systems, while maintaining a welcoming client experience.