Reception & Admin Officer - Customer Service

Northern Land Council; Darwin; On-site; AUD 60,000 - 74,000; Full time

Benefits offered by this job

15% Superannuation

Salary Sacrificing Benefits

District Allowance

5 weeks annual leave

Annual airfare after 12 months

Job summary

The Northern Land Council in Darwin is seeking a Customer Service Officer to provide front desk administration and general support at the Head Office Reception.

You will welcome visitors, manage telephone and in-person enquiries, and handle correspondence and deliveries while liaising with constituents, contractors and visitors. The role emphasizes strong service standards, cultural awareness and teamwork.

Qualifications

• Experience in front desk or administration is essential.
• Attention to detail and accuracy in documentation.
• Punctuality and reliable attendance are required.
• Effective cross-cultural communication with diverse stakeholders.

Responsibilities

• WELCOME visitors and manage front desk reception operations.
• HANDLE telephone and in-person enquiries with professionalism.
• PROCESS incoming/outgoing correspondence and deliveries.
• LIASE with constituents, contractors and visitors regarding administrative needs.
• UPHOLD NLC policies and support broader team tasks.

Skills

Front desk experience

Customer service

Cross-cultural communication

Punctuality

Stakeholder engagement

Interpersonal skills

Education

Front desk/Administration training

Tools

Microsoft Word

Microsoft Outlook

Job description

The Northern Land Council in Darwin is seeking a Customer Service Officer to provide front desk administration and general support at the Head Office Reception.

You will welcome visitors, manage telephone and in-person enquiries, and handle correspondence and deliveries while liaising with constituents, contractors and visitors. The role emphasizes strong service standards, cultural awareness and teamwork.